Urban Outfitters links contact center staffing to customer needsUrban Outfitters is combining customer engagement and workforce data to maximized the effectiveness of contact center operations. Midwest grocer personalizes shopper rewardsCoborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers. Amazon goes on offense against controversial products, content Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items. Survey: Many consumers will continue online habits post-pandemic More than four in 10 U.S. consumers will do more online shopping post-pandemic. Study: Most mobile fraud comes from this platform The leading mobile device platform is not the preferred choice of digital fraudsters. Accenture Q&A: Retailers need to reinvent customer experience for changing needs Retailers must have a flexible customer experience strategy to meet constantly evolving consumer expectations. Pinterest automates ad personalization A visually-oriented social media platform is easing the process of tailoring ads for desired audiences. Study: Holiday e-commerce transactions soar as fraud attempts inch up Online consumers were nice to retailers during the 2020 holiday season, but showed some naughty behavior as well. SAP: Retailers still lag in leading-edge supply chain technology New data indicates most retailers have not yet implemented solutions and processes to maximize their usage of supply chain data. Walmart keeps store operations cool with IoT Walmart manages temperature, operating functions and energy use in stores using a network of connected Internet of Things (IoT) devices. No credit, don’t know about tires? This site is for you The TireAgent website promises to match people of every financial category and level of product knowledge with affordable, suitable tires. Victoria’s Secret parent reports robust holiday sales; offers upbeat guidance L Brands reported holiday sales that beat its expectations, boosted by another strong performance from Bath & Body Works. First Previous 87 88 89 90 91 Next Last
