Predictive Analytics

When it comes to systems infrastructure, retailers are moving in a particular direction.

According to a new study from IHL Group, “Total Retail SaaS Market,” 26% of all retail spending on software in 2016 in North America will be cloud-based. This includes 60% of retailers’ e-commerce spend and 53% of their BI/analytics and sales/marketing software spend will be on cloud-based systems.

Online retail platform Jet is getting a better idea of how well its customer service efforts are working with a new tool from service measurement/optimization company StellaService.

Same store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

Retail industry sales will grow an estimated 3.1% in 2016, outpacing the 10 year industry average, as economic headwinds diminish, according to a forecast released by the National Retail Federation.

The NRF sales forecast of 3.1% excludes automobiles, gas stations and restaurants and exceeds the 10 year growth rate of 2.7%. Non-store retail sales are forecast to growth between 6% and 9%.

Consumers are generally willing to use mobile apps to assist with grocery shopping, and there is one retailer whose app is the clear favorite.

According to a new study from Blackhawk Engagement Solutions,’ “How Grocery Shoppers Shop: Changing Trends in Grocery Shopping,” the top used grocery app among U.S. consumers by a wide margin is Amazon (71%). This is followed by grocery store apps (28%), Walmart (26%) and Target (25%). Third-party savings apps are not used much, with use in the low single digits for the grocery channel.

We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

Positive trends with its online business were not enough to help Kohl’s offset in-store weakness and intense competition, which pressured profits and caused a significant downward revision in guidance.

Kohl’s said its fourth quarter same-store sales increased 0.4% while the digital business grew 30%. Full year same store sales increase 0.7%.

Brad Maiorino, Target senior VP and chief information security officer, is the newest member of the Retail Cyber Intelligence Sharing Center (R-CISC) board of directors.

R-CISC is an organization of more than 50 members representing retail and other consumer-facing companies which provides a network to communicate about cyberthreats and vulnerabilities, and to share best practices in data protection and breach mitigation.

Vertical omnichannel footwear retailer Allen Edmonds Corp. needs to ensure brand and price consistency across a dizzying array of consumer touch-points.

Port Lake, Wisconsin-based Allen Edmonds is using the Ugam brand intelligence solution to monitor channel pricing, enforce minimum advertised price policy and manage channel relationships. Allen Edmonds needs to manage these activities in its 59 corporate stores and e-commerce site, as well as with third-party retail partners.