Predictive Analytics

The crusade to win the hearts, wallets and loyalty of customers is sometimes waged based on price, store location, or superior product offerings. But often, winning the battle comes down to more emotional factors – a matter of demonstrated care and consideration for a customer’s unique shopping needs. Simply put: A truly exceptional customer experience that both surprises and delights.   

Amazon’s cloud services business is on fire.   Amazon Web Services holds a 45% market share of the worldwide public market for Infrastructure as a service (IaaS), which is greater than Microsoft, Google and IBM’s shares combined, according to a quarterly analysis by Synergy Research Group.  

The more help a consumer receives—digital and human—the more he or she is willing to spend while in the store.     Consumers spend twice as much in-store when they receive assistance from a store associate, according to a new study by InMoment, and 2.2 times more when they surf the brand’s web site while in the store. What’s more, a consumer’s average single-trip spend increases nearly four times when engaged by both in-store staff and the brand’s web site.  

Chain Store Age is sponsoring a webinar that will reveal new market research from the International Institute for Analytics. Learn about IIA’s retail industry analytics maturity index and the characteristics of the highest-performers—and see how your company measures up.     “Competing on analytics” is no longer a mystery. Find out how your company can get with the program.  

Consumer confidence experienced an October surprise of sorts after reaching a nine-year high in September.   The index now stands at 98.6, down from 103.5 last month.  

The retail loss burden overall is expected to be $132 per person this year.   However, $50 of this loss — about twice as much as in other calendar quarters — is expected to be incurred in this holiday season, according to “The 2016 Retail Holiday Season Global Forecast” from Checkpoint Systems. The report provides an analytical view of business risks that major retailers face during this holiday season.   

Optimizing shipments between warehouses and customers homes is not an easy task.    For Ashley Furniture this process becomes even more complex as it continues to create more efficient means to manages more than 7,000 storekeeping units (SKUs) filtering through the company’s retail network, which is comprised of 660 Ashley HomeStore locations in 35 countries.  

Alibaba’s co-founder has a solution to ward off harmful cyber-attacks across China.   The online platform’s co-founder Jack Ma proposed that the nation’s top security bureau use big data to prevent crime — an announcement that endorses China’s budding efforts to build an unparalleled online surveillance system, according to Bloomberg.  

Inefficient staffing processes and lack of adequate workforce engagement tools are causing retailers to leave money on the table.   That’s according to new survey by Workjam, which found that only 17% of retail managers feel their stores’ hourly associates are very motivated and engaged. As a result, 47% of the managers say at least 5% of their staff quit in an average three-month period.