Predictive Analytics

Excess inventory and markdowns took their toll on H&M’s first fiscal quarter.   For the period spanning December 1, 2016 - February 28, 2017, H&M’s first-quarter pretax profit fell 3.6% to 3.21 billion kronor ($362 million), compared with an average estimate of 3.03 billion kronor. H&M blamed the decline on lower than expected sales growth, as well as higher mark-downs.  

A growing supermarket retailer in the Adriatic region has deployed a solution to better manage its disparate inventory levels.   Konzum, part of the 2,000-store Agrokor group with 2,000 stores in the Adriatic region, has been expanding its footprint through accelerated acquisitions have accelerated Konzum’s growth.  But the strategy has created a diversified store network, each with different store layouts and inventories. These issues also force the grocery chain to manage disparate inventory files, and deal with order exceptions.

Payment card theft continue to wreak havoc on retailers and shoppers, alike.   In fact, the number of debit cards compromised at United States-based ATMs and merchants rose 70% in 2016, while the number of hacked card readers at U.S. ATMs, restaurants and merchants rose 30% — the highest level in the history of the FICO Card Alert Service, which monitors hundreds of thousands of ATMs and other readers in the U.S.  

Having reached a 15-year peak on February, consumer confidence reached a new peak in March, now standing at its highest level in 16 years.   The index's current reading is 125.6, up from 116.1 in February.   “Consumer confidence increased sharply in March to its highest level since December 2000 (Index, 128.6),” said Lynn Franco, director of economic indicators at The Conference Board.   

Chain Store Age will sponsor a Webinar on one of the most important issues facing store retailers: How to connect emerging solutions and technology disruptors — and take advantage of rich data sets filtering through these systems — to meet new demands across retail operations and the customer experience.     

Moody's Investors Service has some good news for the U.S. supermarket industry.    Grocery stores’ operating profits will grow at a fairly healthy rate again this year after a disappointing 2016, according to Moody’s new report, "Companies Will Perform Better in 2017 as Deflationary Pressure Wanes. Profitability last year was crimped by an unprecedented level of deflation for an economy not in recession, the report noted, but as downward pressure on prices wanes, things will pick up in the latter half of this year.

Consumers feel good about some — but not all — retail technologies.    That’s according to a new study by Oracle, Retail 2025, which reveals that consumers are most willing to engage brands with new technology if they feel that they are in control of their experience.  

State-of-the-art digital screens that can identify demographic information of passersby and pitch them personalized offers from brands are making their way into Westfield malls in top DMAs.   Employing a proprietary suite of technologies, the six-foot-tall, high-definition screens scan passersby and — apparently through smartphone data and facial imaging — determine their demographic profiles to serve them customized ads.  

Online reviews have boomed in recent years. Once just another step in the customer decision-making process, they are now a pervasive part of daily life.