Consumer Analytics

Customers at Houston’s NRG Stadium now have two options for frictionless shopping.

Rite Aid Corp. is offering new ways for customers to earn savings via a revamped customer loyalty initiative.

Amazon is stepping up efforts to prevent bogus product reviews from being posted on its site.

We’ve all seen videos of customers being abusive to airline personnel, in grocery stores, in banks, and … also, bad customer service examples are everywhere.

A new advertising campaign looks to educate Congress and other policymakers on the impact high swipe fees have on consumers, small businesses and the U.S. economy.

As concern over prices, especially for food, grows, more than half of consumers turn to one retailer to save money.

A new survey reveals that virtually all online shoppers report at least an occasional issue with their experience.

The volume of mobile calls and texts made and received by consumers dramatically increased in 2021.

A new survey indicates that consumers appreciate online food delivery, but are less keen on the fees that go with it.

Retailers are expanding curbside pickup options, but at-home delivery remains king for shoppers.