Survey: Customer expectations for chatbots are…A new survey reveals the most popular benefits consumers expect to gain from interacting with customer service chatbots. Virtual shopping boosts conversions at furniture rental retailer Cort is enabling customers to virtually interact with and view furniture products, and seeing positive financial results. Bad customer service puts brands at risk Consumers do not give brands a lot of leeway in the level of service they expect. Twitter pilots new shopping feature Twitter is beta testing a new social commerce offering called Twitter Shops. Inflation concerns top of mind among consumers — here’s what they would cut first Inflation is the predominant economic concern among consumers, although it hasn’t dictated their spending decisions yet. Spending momentum rebounds in February, fueled by older Americans Consumer spending resumed its robust pace of expansion in February amid declining COVID-19 case counts. Salesforce: Inflation pushes online revenue up even as consumers shopped less February 2021 saw U.S. consumers less willing to shop online. Petco swings to profit; enhances paid wellness program Petco Health & Wellness Co. Inc.’s emphasis on pet health and wellness services is paying off. Gym traffic was back in the ring before taking a punch from Omicron Gyms, like multiplex cinemas, saw their traffic rise to match the healthy levels of 2019 in December. Then Omicron arrived and set their game plans back. Trader Joe’s tops again in customer satisfaction Customer satisfaction with retail is relatively stable. RetailMeNot: Inflation, social media changing the way consumers shop Several factors are having a direct impact on how consumers shop. Fabletics to open 30 new stores this year Fabletics is expanding its brick-and-mortar footprint. First Previous 94 95 96 97 98 Next Last
