Consumer Analytics

New York City -- A privacy ruling from California’s highest court which found that the practice of asking credit card customers for ZIP codes constituted a violation of state consumer privacy statutes could have substantial implications for retailers, warns Mac Nadel, retail/wholesale, food & beverage industry practice leader for Marsh Inc.

By Mac Nadel, [email protected]

New York City -- Monday, Aug. 15, is the deadline to complete the Chain Store Age/Forest City/Alexander Babbage social media survey, designed to find out what retailers nationwide are doing in terms of social, mobile and other digital media initiatives.

By completing the survey, you will automatically be entered to win a free iPad! Results of the survey will be published in the October issue of Chain Store Age.

Click here to take the survey.

PLANO, Texas — While such higher-end apparel retailers as Nordstrom and Dillard's boasted impressive quarterly earnings and sales, those that cater to the middle class didn't deliver quite as strongly. Case in point, JCPenney, which reported net income of $14 million, or 7 cents per share, for the second quarter ended July 30. Net income for the same period last year was $14 million, or 6 cents per share.

HOFFMAN ESTATES, Ill. — Parents will spend more on apparel for this school year versus last year, a new survey from Sears and BlogHer, a network of women social media leaders, revealed. 

Armonk, N.Y. -- IBM announced that S&S Worldwide grew recommendation sales 75% in just three months with IBM Smarter Commerce software in the cloud.  S&S is a national distributor of sporting goods products for recreation, health care, and education professionals and is using IBM software to drive personalized product recommendation sales via its Web sites.

Los Angeles -- Shopping mall owner Westfield Group said Wednesday it is implementing a new feature on its in-mall mobile shopping app by using Google Commerce search technology.

The launch of the debut product search feature, available via the free Westfield App, allows shoppers to browse the merchandise offerings of retailers located in all 55 Westfield shopping centers.

HOFFMAN ESTATES, Ill. — Kenmore's new Elite Signature Trio refrigerator model boasts extra capacity, smart features and a fresh design that consumers have come to expect from kitchen appliances, the company said.

ST. PETERSBURG, Fla. — HSN announced that it has launched a new campaign inviting customers to determine what products are featured in its new specialty More to Like" online store, found at HSN.com/like. Products are determined based on "likes" on the HSN.com, HSN Mobile or HSN's Facebook page.

Cincinnati -- Macy's reported a whopping 63.9% increase in its second-quarter profit, beating Wall Street estimates. The department store chain is also raising its full-year profit outlook.

Chairman and CEO Terry J. Lundgren described the quarter as "the most successful second quarter and spring season in more than a decade," adding that it came on top of an impressive first half performance last year.