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Consumer Analytics

  • Capturing Customer Feedback

    By Scott Zimmerman

    The days of collecting customer feedback through an annual survey are over.  Today, retailers are utilizing online and mobile tools that not only serve as “real-time” feedback mechanisms, but also act as bustling hubs of customer conversations and activity online.

  • Simplified savings come to CVS loyalty program

    WOONSOCKET, R.I. — CVS/pharmacy once again has boosted its rewards program with a new digital savings option that allows customers to send coupons directly to their loyalty card.

    The company said that the "Send to Card" option provides ExtraCare cardholders, who have opted in to receive ExtraCare emails, with the option to send select coupons directly to their ExtraCare cards for automatic, digital in-store redemption, eliminating the need to print those coupons at home and submit paper copies at the register.

  • Big 5’s battle continue out West

    EL SEGUNDO, Calif. — Things are tough out West. Just ask Big 5 Sporting Goods, which reported another quarter of disappointing results as it continues to buck strong headwinds in the 12 Western states where its 395 stores are located.

  • Walgreens sees improvement on the front end

    DEERFIELD, Ill. — Walgreens on Wednesday reported July sales of $5.82 billion, an increase of 4.7%.

  • Consumer spending down in June

    Washington, D.C. -- A Tuesday report from the Commerce Department showed that consumer spending dropped 0.2% in June, to $21.9 billion.

    Personal income was virtually flat for the month, increasing 0.1% to $18.7 billion, which was in line with estimates.

  • Coach posts 4% profit rise in Q4

    New York City -- Coach reported Tuesday that net income for the fourth quarter rose 4% to $202.5 million, compared with $195.5 million in the year-ago period.

    Revenue surged 9% to $1.03 billion, edging Wall Street estimates. Same-store sales rose 10.1% in North America.

    Coach’s performance is in line with overall strength in the luxury category. During the recessionary onslaught, the company pushed sales of handbags priced under $300, but said its average retail price of handbags is now inching back up.

  • Survey: Majority of e-business pros see mobile experience as priority

    San Francisco -- Survey results released by online customer experience management software provider Tealeaf and mobile feedback solution-provider OpinionLab found that the majority of e-business and customer experience professionals feel that the mobile experience is as important as that of a fixed website.

  • Domino’s Pizza posts customer comments on Times Square billboard

    Ann Arbor, Mich. -- The reviews are coming in, and Domino’s Pizza is streaming them atop a billboard in one of the country’s busiest intersections: Manhattan’s Times Square.

  • Aeropostale launches store for Facebook fans

    New York City -- Aeropostale has launched a fully integrated Facebook Store, powered by Usablenet's technology platform, that combines shopping and social media and extends full e-commerce functionality to the Aeropostale Facebook community.

    In addition to being able to purchase from Aeropostale's entire online inventory, the integrated Facebook e-commerce store allows users to easily 'Like' and share items and purchases with their Facebook network - leveraging the viral nature of Facebook's news feed.

  • Food inflation to benefit comps in months ahead

    American consumers may not like inflation, but retailers are enjoying the favorable impact rising prices have on their same-store sales calculations. It was evident last month when retailers reported healthy comp increases and more of the same could be in store for July as it appears retailers are effectively passing through increased prices to shoppers.

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