Consumer Analytics

Chicago -- Charming Charlie said Tuesday it has selected ShopperTrak to measure, analyze and deliver store-performance data for its nearly 200 locations.

ShopperTrak's Managed Service, which provides access to secure and anonymous foot-traffic data and actionable analyses, is currently being installed in all Charming Charlie stores and will continue through November 2012.

Washington, D.C. -- The number of retailers that fell victim to organized retail crime groups increased in the past, according to the National Retail Federation’s Organized Retail Crime Survey.

Of the 125 retail companies surveyed for NRF’s eighth annual survey, a record-setting (96%) said their company has been the victim of organized retail crime in the past year, up from 94.5% last year. Another 87.7% said ORC activity in the United States has grown over the past three years.

ENGLEWOOD, Colo. — Sports Authority has launched its first-ever customer loyalty program, The League, which offers members 5% back on their total point balances of 100 points or more earned quarterly. 

ST. PETERSBURG, Fla. — Catalina Marketing named Michael Murray to the newly created role of chief product officer.

Englewood, Col. -- Sports Authority has announced the launch of its first-ever customer rewards program, The League, which offers members 5% back on their total point balances of 100 points or more earned quarterly.

The program offers one of the highest reward funding rates, as well as the lowest reward threshold amongst leaders in the full-line sporting goods retail industry, allowing members qualify for rewards sooner, the retailer said.
 

Reston, Va. -- A significant 63% of online shoppers look at a retailer's return policy before making a purchase, and nearly half said that they would shop more often and recommend a retailer with a lenient returns policy, according to a new study by comScore. The report, commissioned by UPS, evaluates consumer shopping habits from pre-purchase to post-delivery. It is based on a comScore survey of more than 3,100 U.S. online shoppers.

The trend of improving delinquency rates within Target’s credit card portfolio just keeps getting better, and in May the percentage of customers past due on their accounts sank to another new low.

Target’s more selective granting of credit and shoppers more judicious use of their cards sent the number of accounts 60 and 90 day past due down to 2.6% and 1.8%, respectively. Those figures are represented continued improvement from comparable April numbers of 2.7% and 1.9% that also set a new low and were a marked improvement from earlier in the year.

FORT WORTH, Texas — Pier 1 Imports reported that sales for its first quarter ended May 26 increased 7.9% to $361 million from $335 million in the year-ago quarter. Comparable-store sales for the quarter were up 7.2%.

For the first quarter, the company is expecting  earnings per share are expected to be approximately 16 cents versus last year’s first quarter earnings of 12 cents per share.

Washington, D.C. -- Consumers are using Pinterest to engage with retailers more than Facebook or Twitter, according to a survey released Thursday by Shop.org, comScore and The Partnering Group.

Additionally, the “2012 Social and Mobile Commerce Study” discovered that one third of smartphone owners who shop online share their location with a retailer.

Chelmsford, Mass. -- Kronos Inc. said Thursday that its Retail Labor Index for May, which characterizes the current state of the demand and supply sides of the labor market within the U.S. retail sector, rose to 4.1%. (This index is defined as the ratio of hires to applications within a given month, expressed as a percentage. A level of 3.0% means that for every 100 applications received, three hires occurred).

The May reading of the Retail Labor Index reflected a moderate decline in hiring outpaced by a sharp drop in applications.