Consumer Analytics

Washington, D.C. -- A survey released by Shop.org and conducted by BIGinsight found that 129.2 million shoppers say they’ll head to retailers’ websites on Cyber Monday, up from the 122.8 million who shopped last year, and the 106.9 million who shopped on Cyber Monday in 2010.
 
The majority (85%) of retailers will have a special promotion for Cyber Monday, according to a prior survey.

Reston, Va. -- Online retail spending for the November – December period will reach $43.4 billion, a 17% gain versus year ago, according to comScore. The increase represents an improvement compared with last season’s 15% rise, and is also far ahead of the retail industry’s expectation for a 4.1% increase in consumers’ overall spending this holiday season.

New York -- Houston claimed the top spot for the second year in a row, followed by Seattle and San Francisco, in a ranking of the most mobile shopping savvy cities in the United States. The survey was conducted by The Interactive Advertising Bureau and its Mobile Marketing Center of Excellence, in partnership with Prosper Mobile Insights.

New York -- On Wednesday, Nov. 28, Chainstoreage.com will unveil an exclusive and revealing look at how shoppers felt — what turned them on and off — on two of the busiest and most critical retail days of the year: Black Friday and Cyber Monday. The Holiday Shopper Sentiment Report: Black Friday and Cyber Monday Consumer Face-Off by SAP will explore real-time trends and insights that will inform the next generation of retail.

Online shopping surged 26% on Black Friday to surpass $1 billion for the first time, according to the digital measurement firm comScore.

New York -- For the second year in a row, Nordstrom topped the list of retail companies that keep their employees happiest, followed by Macy’s and OfficeMax, according to an annual survey by CareerBliss. The ranking takes into account employee reviews of their employer based on work-life balance, senior management compensation, benefits and job security.

Westlake Village, Calif. -- LLBean.com ranks highest among online apparel retailers with a score of 830 (on a 1,000-point scale), followed by LandsEnd.com (829) and Forever21.com (824), according to the J.D. Power and Associates 2012 Online Apparel Retailer Satisfaction Report. The study finds that satisfaction with online apparel retailers is significantly lower among online shoppers between the ages of 18 and 24 than among those 55 years of age and older.

Whatever your political views may be, it’s hard not to think about the impact of the recent presidential election on the consumer psyche, and ultimately our industry. Whether President Obama or Mitt Romney would have been better for the economy in the long run is an issue I’ll gladly leave to the political experts and historians. But I do think that, in the near term, we are less likely to see the big holiday spending numbers that some analysts were predicting.

MOORESVILLE, N.C. — Lowe’s has named former Best Buy executive Marise Kumar SVP of strategy and modeling. In her new capacity, Kumar will report to Robert J. Gfeller, customer experience design executive.

Kumar will identify opportunities that positively impact the customer experience. She will work closely with leaders in customer experience and across the organization to ensure opportunities are practical, financially valid and create a compelling experience for customers across all channels.

New York -- Seventeen percent of consumers, or 41 million people, plan to take advantage of increased shopping hours on Thanksgiving hours to shop, according to the latest consumer holiday tracking survey by The International Council of Shopping Centers and Goldman Sachs.