How Companies Can Prevent Retail Policy AbuseAmid economic uncertainty, consumers are adjusting shopping habits accordingly. Confident businesses use these customer experience solutionsA new survey reveals significant differences between companies with confidence in their customer experience and those lacking it. Toyota drives online sales with augmented reality Toyota is providing an immersive, augmented reality (AR)-based experience to promote a new car model. Consumer confidence declines in February amid signs of spending pullback Consumers are worried about what the future will bring. Get to know your omnichannel grocery shoppers A new survey reveals important demographic and behavioral trends of consumers who shop for groceries both online and in-store. Consumer sentiment at 13-month high Lowering inflation helped give a boost to consumer sentiment in early February. Amazon eliminates shopping user experience research team The Amazon Shopping organization has laid off its entire user experience research staff. Exclusive Q&A: Carrefour Italy understands its in-store shoppers — here’s how The Italian division of France-based global retail giant Carrefour is analyzing store customer behavior at a granular level. Survey: Retailers fail to meet online customer search expectations There is a jarring disconnect in what consumers expect from online search and what e-commerce retailers are delivering. How does AI affect customer behavior? A new survey reveals how consumers respond to artificial intelligence-based customer service interactions, such as with automated chatbots. Here’s what customers want from online grocery shopping experiences A large majority of surveyed consumers agree on a few key aspects of online grocery shopping they consider important. January online grocery sales: Mass stores continue to make gains over grocers Consumers are losing interest in one method of receiving online grocery orders. First Previous 59 60 61 62 63 Next Last
