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Consumer Analytics

  • Making the Nice List in Omni-Channel Commerce

    We have reached the time of year when everyone wonders whether they made the “naughty” or “nice” list. Here are a few suggestions for omni-channel retailers who want to ensure Santa (and your customers) place you firmly on the nice list.

    Recognize Channel Differences and Limitations

  • Survey: Consumers hate holiday crowds

    Yonkers, N.Y. – Unsurprisingly, crowds and long lines are the single biggest consumer dread for the holiday season. According to a new Consumer Reports poll, 61% of consumers dread crowds and long lines, followed by bad traffic (54%).

  • Kay Jewelers launches social holiday sweepstakes

    Akron, Ohio – Kay Jewelers has launched a "Merry Match" sweepstakes on its Facebook page and for Twitter pages from Dec. 20-Dec. 24.

  • Oracle exec joins 1010data

    Big data discovery and data sharing firm 1010data, Inc., named former Oracle exec Richard Michalec as its AVP of retail strategy and strategic accounts.

  • PwC survey: 30% hike in detected security incidents; 16% jump in reported fraud

    New York -- While retail and consumer organizations have made significant security improvements, they have not kept pace in today’s business environment and are relying on yesterday’s security practices to combat current business threats and risks, according to PwC US’s recently released 2014 Global State of Information Security Survey.

  • IBM: Physical stores will turn the tables in five years as buying local beats online

    Armonk, N.Y. -- In five years, buying local will beat online. That is one of five predictions that appear on IBM’s eight annual “IBM 5 in 5” forecast, which the company describes as a list of innovations that have the potential to change the way people work, live and interact during the next five years.

  • LLBean.com gets top marks on customer service

    LLBean.com provided the highest-rated customer service of all major online retailers during the month of November 2013, according to the Stella Monthly Ranking from the StellaService customer service analysis firm.

    L.L. Bean was ranked number one for overall customer service and also in the email customer service area.

    SierraTradingPost.com took top honors for phone customer service, Sears.com had the highest ranked shipping customer service and Bloomingdales.com has the best returns customer service.

  • Pier 1 continues reaping omnichannel strategy rewards

    Pier 1 is touting the progress it’s made with its 1 Pier 1 omnichannel strategy, following financial results for the third quarter. Pier1.com continued to outperform the company’s expectations with increases in traffic and conversion, and representing more than 4% of total sales in the quarter.

  • eBay seals deal with Braintree

    eBay has completed its previously announced acquisition of Braintree, a global payment platform powering the next generation of leading online and mobile-first startups.

    In accordance with the terms of the acquisition agreement announced Sept. 26, eBay acquired Braintree for total consideration of approximately $800 million in cash.

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