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Consumer Analytics

  • Survey - Lack of assistance, engagement hinders e-commerce

    Sunnyvale, Calif. - The number one reason why some consumers avoid online shopping is the lack of in-person assistance and proactive engagement from brands. According to a survey of 2,500 consumers about their online shopping plans and preferences for the upcoming holiday season conducted by e-commerce technology provider Moxie, 72% of survey respondents indicated that they want brands to proactively engage with them online, especially when they are struggling on a website.   

  • Ann Inc. profit, sales hit by weak traffic; inventory surges at Ann Taylor

    New York – Ann Inc. beat Wall Street expectations for the third quarter with net income of $29.9 million, down 27% from $41.2 million the same quarter a year earlier. Pre-tax and after-tax charges associated with the closure of the Madison Avenue Ann Taylor store helped drive down net income.  

  • Guest Commentary: Black Friday - Retailers are doing it wrong

    By Jason Becker, RICS Software   Retailers – take a step back from Black Friday weekend this year.    I’m not suggesting you shouldn’t move forward with your promotions and sales. Everyone knows that Black Friday weekend can be one of the most profitable times of the year for retailers. But relying too much on this crazy weekend of shopping to generate holiday season profits is a big mistake.  

  • Analysis: Retail Forecast 2015

    By Phillip M. Perry New York  - Blue skies and cool breezes.  That’s the economic forecast as the calendar turns for a new year. Retailers looking to bolster revenues and profits over the next 12 months should benefit from a gradual improvement in the ability and willingness of shoppers to spend.   

  • Survey: Consumer electronics hot item this holiday, with Amazon and Walmart top destinations

    ENGLEWOOD, Colo. - It’s going to be a very good holiday for consumer electronics purchases, according to a survey by IHS Inc., with seven out of 10 U.S. consumers (68%) planning to buy consumer electronics during the 2014 holiday season.   

  • Maurices launches interactive shoppable video

    Duluth, Minn. – Specialty fashion retailer Maurices has partnered with interactive video provider Zentrick to upgrade its "How to Wear It" and "What to Wear: Summer 2014" online video campaigns. By integrating interactive elements into six 'look'-inspired videos, Zentrick and Maurices logged 15.2% engagement and a 7.4% click-through rate (CTR).   

  • Williams-Sonoma beats Street with Q3 profits, sales

      San Francisco – Williams-Sonoma Inc. surpassed Wall Street expectations with its profit and sales results for the third quarter of fiscal 2014. Earnings per share increased 17% to $0.68 from $0.58 in the same quarter the previous fiscal year.   Retail net revenues increased 3% to $556 million from $540 million, primarily driven by West Elm and Pottery Barn, partially offset by a decrease in Williams-Sonoma due to eight fewer stores  

  • Analysis: Five Steps to Data Breach Prevention

    When was the last time you were witness to a shopper paying for a purchase with actual cash?   In today’s retail market,  the majority of shoppers are leveraging credit and debit cards for their purchases – the more progressive group has even started using mobile wallet options. Although the mobile payment adoption rate is increasing, industry experts realize that with convenience comes the burgeoning of security risks such as data breaches. 
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