Consumer Analytics

Chicago -- Mobile (including tablet), marketing and personalization were the top three issues that retailers will devote the most time to in 2014, according to the e-tailing group’s 13th Annual Merchant Survey. Omni-channel and platform rounded out the top five concerns.

Seattle - Tommy Bahama has selected customer experience management (CEM) software from Medallia to help better understand and improve customer experience. Using Medallia¹s real-time CEM software, Tommy Bahama will build the vendor’s “Voice of the Customer (VoC)” customer feedback and reporting program into its operations to improve customer experience and drive loyalty.

New York – Analytics solutions provider Ugam is enhancing its pricing intelligence solution with a new pricing engine that delivers real-time, on-demand pricing data for millions of products. The pricing engine monitors online retail prices and consumer signals, and combines that information with proprietary and third-party data to enable retailers to dynamically price items.

New York -- Coach Inc. third-quarter net income dropped 20% to $190.7 million, from $238.9 million a year earlier, amid increased competition from Michael Kors and others.

Revenue for the quarter ended March 29 fell 7.4% to $1.1 billion, compared to analysts’ $1.13 billion estimate. Same-store sales in North America fell 21%. Sales will continue to fall through the rest of the year, the company said.

New York -- Amazon has opened a Wearable Technology store on its website, which it describes as a one-stop shop where customers can discover the latest in wearable technology and research wearable devices including activity trackers, smart watches and wearable cameras.

Chicago -- Consumer confidence rose significantly in the first quarter of 2014, according to a MarketPulse survey from IRI. All age groups are reporting a more positive outlook — especially Millennials. A distressed consumer segment since the economic downturn began, this age group is showing the greatest rise in confidence.

Atlanta - Buxton is launching its Market Share solution for U.S. retailers. Executives in the retail, restaurant and grocery industries can compare their market share performance to that of an aggregated peer group, giving them insights into how their business is performing to others in their market or industry.

Ottawa, Canada - 360pi has unveiled the latest generation of its 360comparables solution targeted to address private label brands. This release augments 360pi’s attribute-based matching algorithm with the option for customer-controlled product matching.

San Francisco - Consumers avoid doing business with a breached organization at a high rate. According to a new study conducted by Javelin Strategy & Research and commissioned by data management solution provider, Identity Finder, 33% of customers will shop elsewhere if their retailer of choice is breached.