Consumer Analytics

Cleveland -- Shopping ranks as a favorite activity among nearly half of all teens and young adults aged 13 to 24, according to a new survey by Forest City in partnership with Alexander Babbage. Shopping at malls ranked above a virtual shopping experience among the entire group, with the 13-to-17-year-old age group showing the strongest preference for a bricks-and-mortar shopping experience.

Washington, D.C. -- Slower-than-expected growth during the first half of the year caused the National Retail Federation to lower its retail sales forecast for 2014. NRF said it now expects sales will grow 3.6% in 2014, down from its earlier forecast of 4.1%. The group joined other industry experts in forecasting a pick-up in activity in the next five months.  

By Tyler Roye, Co-founder and CEO, eGifter

San Jose, Calif. - On average, consumers say 64% of their back-to-school shopping will take place in-store, the rest online via computer or mobile device. A new survey of 1,001 U.S. parents with school-age children from customer experience solutions provider Baynote and The E-tailing Group also shows that 40% of consumers say that paper catalogs influence their in-store purchases, more than any other channel.

San Francisco – StubHub, the online ticket resale platform operated by EBay, has reportedly been hacked by a global organized fraud ring. According to Reuters, cyber thieves obtained user credentials used on other sites and then used them to gain access to StubHub accounts and make fraudulent purchases.

Atlanta - Card.com, a provider of mobile prepaid debit cards, is partnering with IDology, a vendor of technology solutions that verify an individual’s identity and deter fraud anywhere in the payments value chain. Card.com has integrated IDology’s real-time, on demand identity verification and fraud prevention solution into their Customer Identification Program (CIP) process in order to improve their customer approval cycle, streamlining customer onboarding while also preventing fraud.

Amazon has added hundreds of thousands of songs and hundreds of new, expert-programmed Prime Playlists to its Prime Music catalog.

A jump in mobile ads and daily users contributed to another strong quarter for Facebook — one that also beat analyst expectations.   For the second quarter ended June 30, total revenue rose 45% to $9.32 billion. This is a significant jump from $6.436 billion for the same period in 2016.    Revenues for the quarter also beat analyst forecasts of $9.20 billion, according to Thomson Reuters. This is the ninth straight quarter that Facebook has exceeded analyst expectations.  

Los Angeles -- Paid search programs are the most popular online customer acquisition tactic. According to the 2014 Shop.org/Forrester Research Inc. State of Retailing Online study, which surveyed 81 retailers in May and June 2014, 85% of retailers cite search engine marketing as one of the most effective customer acquisition tactics.

Menlo Park, Calif. – Facebook is introducing a new “save” feature that allows users to save items they find on Facebook to check out later when they have more time. Users can save items like links, places, movies, TV and music.