Consumer Analytics

Online payment security is a top concern for merchants and consumers — but shoppers are leading the charge when it comes to protection.  

NYX Professional Makeup is set to launch its first flagship in Manhattan on Friday, Oct. 28.    Located in the heart of Union Square, the new NYX is the company's 20th domestic store and will combine digital technology with a hands-on educational environment.    In keeping with its heritage as a digital brand, NYX stores feature a series of innovative technologies, including an in-store Beauty Bar, an interactive makeup station featuring custom video tutorials.  

Who hasn’t wanted to buy “looks” featured on their favorite television show? Now, it’s a reality.   A new TV talk show series, created through a partnership between Wayfair and A+E Networks, will allow viewers to purchase all featured items on Wayfair.com.   The show, called The Way Home, uses a combination of home décor and DIY how-to’s, room makeovers and everyday solutions for better living — and everything displayed is for sale.  

The use of cash remains strong among in-store shoppers.   That’s according to a new survey by Cardtronics, in which 89% of consumers report using cash in the past six months to pay for merchandise in a physical store.    Cash was followed by debit cards, used by 74% of consumers in the last six months, and credit cards, used by 66% of consumers. Eighteen percent of consumers reported using store mobile apps to pay for something in the last six months, and 17% used a mobile wallet. 

Best Buy wants to help its customers stay connected — for a price.    The consumer electronics chain’s Geek Squad is taking on local Internet service providers by launching a new service, called Wi-Fi Setup & Support, that offers comprehensive, personalized home Wi-Fi setup either over the phone, Web or in the customer’s home.      

The new retail is here and a sector that is definitely feeling the wave of this reality is the grocery industry. With the strong penetration of Aldi, Amazon’s move into online grocery, Wal-Mart’s purchase of Jet.com and the dreaded arrival in the U.S. of the highly competitive German grocery store Lidl, it’s no wonder grocers are fighting for survival in this ever-changing, highly saturated environment.   

Everyone across retail industry is preparing for the holiday shopping season — especially the hackers.   Shoppers will continue to use more payment methods — from debit and credit to mobile wallets — during the hectic holiday shopping season, and hackers are standing at the ready. Whether infiltrating in-store peripherals, firewalls or databases, hackers are prepared to invade retail networks, disrupt systems and steal valuable information.   

Omnichannel retailing continues to change customer shopping patterns, but “balance” spurs sales.   More specifically, consumers’ average single-trip spending increases nearly four times when engaged by both in-store staff and the brand’s website, according to a new report from InMoment.