Consumer Analytics

The Wendy's Co. is offering an update on a cyberattack it first reported in February 2016, and it contains some decidedly unsurprising details.   Wendy’s believes the breach resulted from third-party service providers' remote access credentials being compromised. This allowed access, and the ability to deploy malware, to some franchisees' point-of-sale systems. To date, Wendy’s said there has been no indication that any Company-operated restaurants were impacted.  

Operating seven stores, McLendon Hardware Inc. may not seem like a top target for a customer data breach.   However, the Renton, Washington-based chain understands that no retailer of any size is immune to the risk of having sensitive customer data stolen by cybercriminals. That is why McLendon utilizes an Epicor deployment of the Hewlett Packard Enterprise (HPE) SecureData Payment security solution.  

The Walmart Pay mobile digital payment service only began formal rollout in May 2016, but has already reached an impressive goal.   Initially announced in December 2015, Walmart Pay is now available of all of Walmart’s more than 4,600 U.S. stores. Available through the Walmart app for iOS and Android devices, Walmart Pay works at all checkout lanes, and with any credit, debit, pre-paid or Walmart gift card.  

Smart mirrors are a ‘cool’ in-store technology, but facial recognition software is another story entirely.      Those are among the findings of a new survey by RichRelevance, a provider of omnichannel personalization technology. The company surveyed more than 2,000 U.S. and U.K. consumers about how technology can impact their in-store shopping experience, highlighting the  differences between what shoppers thought was ‘cool’ and ‘creepy’.  

Since taking over as CIO of Target Corp. in February 2015, Mike McNamara has been aggressively developing a new operational model for IT. 

An influx of restaurants and entertainment concepts is changing the look of shopping centers nationwide and altering the role these centers play in their communities. It is a trend Retail Properties of America has seen play out firsthand as owner and operator of 192 retail properties encompassing nearly 30 million sq. ft.

While Tractor Supply Co. broadly applies advanced analytics across the enterprise, BJ’s Wholesale Club is using analytics as a point solution.

Looking to offer a more targeted and competitively priced assortment, BJ’s is rolling out the price suite from merchandise optimization technology provider Revionics. The technology will help improve customer-centric prices while taking the competitive landscape into account.

With 15 regional stores, New York-based Fairway Market needs to compete with larger rivals on quality of experience.   To that end, Fairway has deployed the omnichannel retail platform from Index to help better communicate with customers and provide an optimal experience across various touchpoints. The platform includes secure in-store payment solutions that offer processing flexibility and are compliant with EMV and P2PE protocols. Fairway can also accept a variety of tender types, including Apple Pay and Android Pay.  

Parents are increasing their back-to-school budgets, although overall spending is stagnant compared to recent years.   According to a new survey of 1,830 U.S. parents of elementary through college students by Mintel, 52% of respondents plan to spend more on back-to-school (BTS) shopping than in 2015. Only 4% plan to spend less, with 44% planning to spend the same. However, overall planned BTS spending dropped to $68 billion in 2015 after ranging from $73 - $76 billion annually from 2010-2014.  

Home décor retailer Pier 1 Imports swung to a loss in its first quarter amid heavy promotions caused by weak sales.   The chain reported a loss of $6 million for the quarter ended May 28, compared to net income of $6.9 million in the year-ago period.   Revenue fell 4.2% to $418.4 million in the quarter, also less than expected. Same-store sales were down 2.5%.