Consumer Analytics

COVID-19 is creating new e-commerce patterns and anxieties among consumers.

Overall U.S. customer satisfaction held fast in the first quarter of the year even as consumer spending plunged.

Shoppers are ready to purchase apparel and other non-essential items in stores, but with some major changes compared to pre-pandemic. 

Pinterest is streamlining the process for retailers to upload Shopify catalogs and turn products into shoppable product pins.

As retailers begin to reopen their doors, a new survey sheds light on what they need to do to make their stores inviting to customers.

Carvana is expanding to 100 additional cities across 24 states.

Customer service personalization can boost shopper spending and retention.

Massachusetts cannabis consumers no longer have to leave the couch.

With some governors lifting stay-at-home orders across the country, economic recovery from the COVID-19 pandemic is likely to come gradually and may vary by location.

The largest year-over-year percentage-point increases in online grocery shoppers are not occurring at traditional supermarkets.