Consumer Analytics

With wide-spread vaccination on the horizon, relative relief from the global pandemic is close at hand. But even with a new layer of safety added to the retail shopping experience, one factor remains irrevocably changed — the consumer.

Compared to other retail verticals, the grocery sector fared relatively well in 2020 from a revenue standpoint.

Customers have become less likely to make impulse purchases since the outbreak of COVID-19.

COVID-19 created a significant rise in domestic e-commerce spending, with long-term impact.

As consumers increase their digital interactions with businesses, they want more personalized and flexible services.

Eight in 10 American consumers plan to shop online in some fashion, even when the COVID-19 pandemic comes to an end.

The pandemic has revolutionized consumer behavior, and there is no going back to the way things were.

A solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process.

Party City Holdco Inc. reported a fourth-quarter adjusted profit and revenue that missed expectations, as the COVID-19 pandemic negatively impacted consumer spending for seasonal celebrations.

A newly introduced bill would establish uniform national standards for privacy law, a goal long sought by retailers, particularly national chains that operate in most if not all states.