Survey: Online returns performance misses the markA solid majority of consumers are less than satisfied with retailer efforts at managing the e-commerce returns process. Pandemic dents seasonal Q4 sales at Party CityParty City Holdco Inc. reported a fourth-quarter adjusted profit and revenue that missed expectations, as the COVID-19 pandemic negatively impacted consumer spending for seasonal celebrations. Retailers support new privacy bill A newly introduced bill would establish uniform national standards for privacy law, a goal long sought by retailers, particularly national chains that operate in most if not all states. Harps Food Stores rewards loyalty – with a personal touch A regional grocer is responding to an influx of digital shoppers with a new targeted rewards program. Clarks custom fits promotions with AI Clarks is leveraging a new artificial intelligence (AI)-based shoppable content engine for dynamic ad creation. Amazon extends reach of palm-based payment option Amazon now offers its Amazon One contactless payment device at nine Seattle-area stores, with more to come. Survey: Online shoppers will pay more for these features Costco, Amazon and Apple take top spots in retail customer satisfaction study The customer experience is crucial to generating sales — online and in-store. Kohl’s tops Q4 earnings, sales estimates; forecasts growth in 2021 Kohl’s Corp. ended a tough year on an upbeat note. Don’t leave out the human touch in artificial intelligence Retail is an intensely personal business, and the best artificial intelligence deployments recognize that fact. Survey: Online reviews are critical to local business success If local businesses are wondering who reads online reviews, a vast majority of their customers probably do. Study: Young consumers drive social shopping trend Roughly one-third of U.S. consumers use social media to discover products to buy, but that percentage rises for shoppers under 35. First Previous 128 129 130 131 132 Next Last
