Business Intelligence (BI)

ATLANTA — Assurant Solutions, a provider of extended service contracts, is now offering Assurant Expert Services, a service delivery solution that enables their clients in the consumer electronics, major appliance and telecommunications sectors to sell, manage and deliver additional services and support to their customers.

New York -- Wal-Mart Stores Inc. will adjust its future financial reports to add more detail on legal proceedings and cyber security after U.S. regulators asked the retailer to better explain certain matters in its latest quarterly and annual filings, Reuters reported.
   
Wal-Mart's correspondence with the U.S. Securities and Exchange Commission took place in June and July and was made public on Monday.

Oakland, Calif. -- Lucid, a provider of real-time feedback technology for buildings, is spearheading a study of resource consumption and behavior change with Starbucks Coffee Co. The pilot project, developed in conjunction with the Snohomish County Public Utility District and Portland Energy Conservation Inc., will be hosted by 10 Starbucks stores in Snohomish County, Ore., and will serve to test and document measurable energy savings in the stores.

RESTON, Va. — Beauty brand L'Oréal USA is leveraging Clarabridge, a provider of sentiment and text analytics for customer experience management, to monitor what is being said in real time about its 27 brands across social media outlets, including website reviews, product reviews, blogs, Twitter and Facebook.

The move will enable L'Oréal USA to automatically route consumer insight to the right people and more effectively engage with its consumers.

New York -- Toshiba Tec Corp. and IBM announced the initial closing of the transaction in which Toshiba Tec will acquire IBM's Retail Store Solutions (RSS) business. The agreement was announced on April 17, 2012.

Toshiba Tec has established Toshiba Global Commerce Solutions Holdings Corporation, a holding company, of which Toshiba Tec holds 80.1% ownership and IBM holds 19.9% ownership.

Orlando, Fla. -- Darden Restaurants reduced restaurant water usage by 17% on an aggregate basis between fiscal years 2008 and 2011, exceeding its 2015 goal of reducing water consumption in each of its restaurants by 15% on aggregate and is more than half way toward meeting the same goal for reducing energy consumption in its restaurants, according to the company’s second annual sustainability report.

By Brian Ross, [email protected]

In today’s competitive environment, enterprise loyalty is king. Companies must embark on their strategic journey influenced by customer insights. These insights are gained through transactional data and allow for the shifting of mindset, culture and strategy across the entire enterprise – everywhere from merchandising and store layout to pricing. Sharing this information across the organization — beyond simply the marketing department – is essential to customer-centric merchandising.

Pittsburgh -- First Insight, which provides predictive analytics generated from online consumer engagements, announced an agreement with The Limited. Terms of the deal were not disclosed.

The First Insight solution uses online social engagement tools to gather real-time preference, pricing and sentiment data on new products. This information is filtered through First Insight’s predictive analytic models to determine which products present the greatest opportunity.