Business Intelligence (BI)

Yonkers, N.Y. – American consumers are reporting significantly fewer financial troubles than any time in the past three years, according to the Consumer Reports Index. The Index’s trouble tracker index, which measures the proportion of consumers that have faced difficulties as well as the number of negative financial events they have encountered, dropped from 41.7 in April to 34 in May. This is the lowest trouble tracker score since Consumer Reports began reporting it in April 2009 and more than 50% below its all-time high score of 68.7 in September 2009.

New York – Brooks Brothers is connecting data to the customer experience in order to replicate the highly personalized shopping environment of its stores on its e-commerce site.

“We are connectors,” Cindy L. Hicks, director of analytics for Brooks Brothers, told the audience during a session at last week’s Internet Retailer conference in Chicago. “Our job is to connect data to the customer experience with a software package.”

BENTONVILLE, Ark. — Walmart’s board of directors has given the company the green light to repurchase $15 billion of its shares, effective June 6, the company announced at its annual shareholders meeting. 

This program replaces the previous $15 billion program announced on June 3, 2011. As of June 6, the company had approximately $712 million remaining on the 2011 Authorization. Under the share repurchase program, repurchased shares are constructively retired and returned to unissued status.

Plano, Texas -- Another executive hired by former J.C. Penney CEO Ron Johnson has apparently left the chain. Kristen Blum, executive VP and chief technology officer, is no longer with Penney, according to various reports that cited a note to investors by Citi analyst Deborah Weinswig. Penney has yet to officially announce her departure, which was also reported by Women’s Wear Daily.

San Diego -- Harmons Grocery, a 16-store regional chain in Utah, is reporting significant benefits from the deployment of in-store solutions from Carttronics. The retailer has implemented  Carttronics’ push-out-prevention, hand-basket protection, cart inventory management, loss prevention video capture and remote system monitoring applications at five locations, with a sixth due to come on board soon.



New York -- Bob Valair, director, energy & environmental management for Staples, will discuss how energy management is helping the retail chain save resources and add to the bottom line during a Chain Store Age Webinar on Tuesday, June 11, 2 p.m. ET (11 a.m PT).

Valair will also discuss Staples’ ongoing partnership with the EnergyStar program.   

Click here to register.

Chicago -- A lot of IT practitioners talk about “keeping the lights on,” or executing simple but essential tasks such as making sure an e-commerce site is actually up and running. For Michael Hines, VP of e-commerce technology at The Jones Group, keeping the lights on involves a lot more than flipping a switch.

CardinalCommerce and Unbound Commerce have rolled out a cloud wallet service for online merchants. The cloud wallet service from Unbound Commerce scheduled for release in July leverages Universal Wallet APITM from Cardinal to offer a single point connection to several leading digital wallets.