Business Intelligence (BI)

Chicago – Ulta Beauty, in partnership with Thanx Media has implemented Oracle Endeca Site Search and Experience Manager solutions. Oracle Endeca has replaced a third-party search solution, now tightly integrating the browse and search navigation.

Santa Cruz, Calif. - Sixty-six percent of retailers attending the recent Big Data & Analytics for Retail Summit believe the number one way to ensure a successful holiday season is to understand customer behavior to drive sales and build loyalty. Moreover, data from business analytics provider Looker shows that four-in-10 retailers feel they are still ineffective when it comes to using data to improve business performance.

Just how often does Amazon change prices throughout the day? And when do other leading retailers adjust their prices? Price intelligence and optimization leader 360pi is out with a new report that answers those questions and sheds lights on some surprising pricing tactics at top retailers.

The report, titled “When Should You Change Your Prices,” explores the phenomenon of pricing dynamism at leading retailers and assesses its effectiveness. What 360pi discovered is that the level of price dynamism can vary dramatically across retailers.

The retail industry is undergoing an unprecedented omnichannel transformation with an overwhelming majority of leading retailers aggressively reconfiguring supply chains to provide shoppers a seamless experience, according to a new study from Boston Retail Partners.
 
The omnichannel trend has been underway for many years now, but Boston Retail Partners indicates that more than 90% of retailers are pursuing omnichannel supply chain re-invention efforts the management consulting firm describes as “unified commerce.”
 

New York – Capgemini is releasing its new Integrated Procurement and All-Channel Experience solution, inPACE for NetSuite. The new offering helps retailers run more effective multichannel commerce processes by integrating their transaction, fulfillment, merchandise planning and order orchestration functions.

Boston -- The top company initiative among retail supply chain executives is “to enable a seamless customer experience online and in the store.” According to the new 2014 Supply Chain Benchmark Survey from Boston Retail Partners (BRP), this “unified commerce” initiative as the evolution of both multichannel and omnichannel retailing to provide a seamless shopping experience whether in the store, on the Web or anywhere customers choose to shop on their mobile devices.
 

Charleston, S.C. - Del Taco LLC has selected the Benefitfocus HR InTouch Marketplace to support benefits administration and address relative requirements set forth by the Affordable Care Act (ACA). HR InTouch Marketplace provides a single online portal that integrates benefits-related employee data and information in one place, allowing Del Taco to efficiently manage benefit eligibility, enrollment and education for its whole workforce.

Ace Hardware will be implementing uStudio’s video platform to drive its sales training processes. The enterprise video platform-as-a-service provider is offering sales presentations and best practices techniques via the video to Ace’s more than 4,800 stores and 70,000 sales staff.

The goal of the video training program, according to uStudio, is for every salesperson to engage with customers more effectively and deliver on Ace Hardware's brand promise: "Being the most helpful hardware stores on the planet."

Charlottesville, Va. - Smartphones generated 19% of paid search clicks and 9% of search spend in second quarter 2014, while tablets produced 18% of clicks and 19% of spend. According to the Q2 Digital Marketing Report from RKG, which surveyed retailers in its client base, cross-device tracking surfaces 7% more orders overall, but 14% more smartphone orders.

While smartphones produce 12% of traditionally tracked conversions, they contribute nearly 25% of cross-device orders.

Dallas - Society Bakery is using the mobile Cartwheel Register checkout app from Tantrum Street to conduct transactions via smartphones and tablets. The app includes a back-end system offering reports such as costs, sales information, and item management, available both immediately via phone and emailed daily.

Society Bakery has improved ordering, checkout and reporting functions since rolling out Checkout Register.