Business Intelligence (BI)

Online retail platform Jet is getting a better idea of how well its customer service efforts are working with a new tool from service measurement/optimization company StellaService.

Same store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

Same-store sales literally fell off a cliff at Citi Trends in the waning days of the fourth quarter and the operator of 522 urban fashion stores is attributing the weakness to the federal government.

Global technology platform and payments provider PayPal Holding, Inc. has appointed VP of global payments infrastructure (GPI) Sri Shivananda as the company’s new senior VP and CTO, effective April 1.

Shivananda’s appointment follows the decision by current CTO James Barrese, to step down to take time off. Barrese will remain with PayPal for a period of time to support a smooth transition period.

Los Angeles -- CBRE Group announced that Melina Cordero, a retail analyst, consultant and researcher has joined the company as head of retail research, the Americas. Cordero will work closely with CBRE Retail business-line leaders and professionals to generate innovative, in-depth research and analysis to inform CBRE clients about the ever-changing retail and shopping center industries.

In the face of an increasingly complex retail real estate investment environment, and a world where constantly evolving technology enables us to be connected 24/7 with both current and potential partners, as well as have access to real-time market and property data and analytics at our fingertips, retailers and commercial real estate professionals are being increasingly challenged to be more nimble, flexible and connected than ever before — and to find new ways to maximize efficiency and productivity in the non-stop deal-making environment.

We often talk about how to avoid, deter and block bots. But much opportunity lies in figuring out how to distinguish between good and bad bots, and to understand how the distinctions change across applications and environments, especially within the retail industry.

Dating websites exploit data relationships to find great matches and the same approach can help retailers make a love connection with their customers.

Online dating is a huge success story. Estimated to be a $2 billion global business, about one in every ten Americans is using an online site or mobile dating app to look for love today.

Eugene Martin was named president and CEO at Gordon Brothers Finance Company succeeding Patrick Dalton who had previously announced plans to step down.

For footwear manufacturer Red Wing Shoe Company, operating more than 500 stores is an added network complexity.

The Red Wing, Minnesota-based company also has a wider variety of in-store needs, such as operating a business-to-business sales environment as well as a direct-to-consumer channel, than many other retailers. Thus, when Red Wing decided to implement Oracle Retail Xstore POS software, it enlisted the help of system integration and development services provider BTM Global.