Business Intelligence (BI)

Retailers just went through an increasingly digital and mobile holiday season.

According to analysis performed by the IBM Watson business intelligence platform, the average order value for the mobile and desktop shopper combined was $127.49, up 2.5% from 2014 ($124.33).

Consumers also shopped via their mobile devices in growing numbers. Mobile traffic exceeded desktop, traffic, accounting for 52% of all online traffic. This was a 17% increase in mobile traffic from 2014.

Retailers and suppliers have a new ally in their efforts to unlock actionable insights from the proliferation of data thanks to what Enhanced Retail Solutions contends is groundbreaking new functionality in its Intelligent Retail Platform.

Alice Lane Home, a Salt Lake City-based interior design firm which is opening brick-and-mortar showrooms, is ensuring stores meet customer needs.

Alice Lane Home opened its first store in Farmington, Utah, in 2008 and a flagship location in Salt Lake City in 2014. The retailer is now deploying the RetailNext store analytics platform at stores in Salt Lake City and Orem, Utah, with an eye toward future brick-and-mortar growth.

Security technology specialist Tyco International plc is continuing to expand its focus on providing store analytics to retailers.

Tyco has reached a definitive agreement to acquire ShopperTrak, a global provider of retail consumer behavioral data and location-based analytics, for approximately $175 million in cash.

Based in Chicago, ShopperTrak provides customer traffic and related intelligence to more than 1,200 retailers in 97 countries.

The pursuit of sustainability goals at Home Depot has been such a boon to efficiency the company just set major new goals.

The retailer said by 2020 it plans to reduce total energy use by an additional 20% below 2010 consumption levels and procure 135 megawatts of electricity from a combination of onsite fuel cell and solar installs in addition to offsite solar and wind sources.

J.C. Penney’s efforts to become a world class omnichannel retailer are under the leadership of a new chief information officer with a unique background.

J. C. Penney appointed Therace Risch as executive vice president and chief information officer, effective immediately. Risch joins the retailer from COUNTRY Financial, and succeeds Scott Laverty.

Holiday shoppers who need a friendly ear while looking for products online may want to check out Newegg.com.

Delivery performance in the first half of December may land many providers on the naughty list.

According to analysis of what more than 130,000 shoppers said in surveys about on-time deliveries of their full orders between Dec. 1 - Dec. 15 by Bizrate Insights, a division of Connexity, time is not on their side.

Bizrate Insights data indicated on-time delivery rate went from 93.3% on Tuesday, Dec. 1 to 89.9% on Tuesday, Dec. 15. There were small day-over-day spikes in on-time delivery rate on Saturday, Dec. 5, Tuesday, Dec 8 and Friday Dec. 11.

An information technology modernization effort at innovative candy retailer Dylan’s Candy Bar saw the company convert to the cloud and now the sky’s the limit.

Charlotte, N.C. -- The Chambers Group, an X Team International partner, announced it has launched a new website. The revamped website emphasizes The Chambers Group’s local market knowledge, and provides an interactive property listing map that displays properties for sale, for lease and available land.