Business Intelligence (BI)

As recently as the 1990s, the only real form of text-based communication with customers was via email. Today, consumers have a range of social platforms they use to effortlessly communicate — and they expect their shopping experiences to be effortless and, more importantly, seamless across channels as well.    

Senior executives must be ready to tackle the legal and business risks associated with cyberthreats — even before they happen.   This means companies must establish enterprise-wide tactics to identify risks, appraise response metrics and apply company-specific risk mitigation strategies, according to the “2017 Data Security Incident Response Report,” from BakerHostetler. The study analyzed more than 450 cyber incidents that the firm handled last year.   

VF Corp. is getting a new technology leader.   Martin Schneider, the company’s VP and CIO will retire at the end of 2017. Sandra Harris, VP, global business technology, will succeed Schneider as VP and CIO, effective Jan. 1, 2018. Harris also has been appointed to VF’s senior leadership team.  

UPS is taking steps to improve order accuracy.   A new program called Preload Smart Scan notifies workers if they have placed an item in the wrong delivery vehicle. Historically, these snafus forced drivers to travel miles out of their way to correct the mistakes.  

Global companies agree that innovation is critical to survival but not enough projects are successfully driving growth and increasing revenue.   Specifically, two-thirds (66%) of global organizations said innovation is crucial to their longevity, but only 28% are seeing returns on their investments (ROI), according to “Innovation Matters,” a report from PA Consulting Group. The report tapped 821 senior executives across C-level, senior VP, board and director level positions.  

Managing a diverse inventory and high transaction volume is no laughing matter.   This process becomes even harder when data is being supported by a legacy merchandising system. Ready for a change, Spencer’s conducted “an exhaustive search of the enterprise retail systems market,” according to the chain’s CIO Carey Lowrey.  

As the industry makes the switch to EMV, data breaches and automation are driving online fraud more than ever.   In fact, e-commerce fraud attack rates have spiked 33% over the last year, according to the “2016 E-commerce Fraud Attack Rates,” from Experian. The report analyzed millions of e-commerce transactions and ranked the top states, cities and ZIP codes for shipping and billing fraud across the United States.  

7-Eleven is putting all of its policy data in one place — a move that will enable it to better mitigate risks connected to insurance and claims.   The convenience store chain added the Risk Management Information System (RMIS) from Riskonnect, to power its claims management, policy management and property data collection processes in the U.S. and Canada. The cloud-based system breaks down silos to provide a holistic view of risk management.  

Amazon Jeff Bezos is certainly not sitting back and relaxing in his company’s success.      As his annual letter to shareholders reveals, Bezos is spending a lot of time thinking how his company can remain vibrant and successful. The letter repeats a theme that the executive brought up in his letter last year: how to keep alive the animal spirits that led Amazon to greatness, reported the Seattle Times.  

Amazon’s third-party sellers are hackers’ latest victims.   In recent weeks, attackers targeted the growing population of third-party sellers on Amazon.com, using stolen credentials from dormant accounts to sell nonexistent merchandise at bargain prices, and then collect the cash, according to Fox Business.