Business Intelligence (BI)

Cracker Barrel Old Country Store’s mission is to “keep things simple and please people.” The same holds true when it comes to helping customers place orders.   Responding to its visitors’ demand for more convenience and flexibility when placing to-go orders, the chain now features a platform that allows customers to order meals through their smartphones, tablets, laptops and desktop computers.   

The DNA of Altar’d State is based on delivering a distinctive store experience and merchandise offerings, while always “standing out for good” in the world.  

Hefner Ace Hardware knows the only way to expand its breadth is to have data integrity and inventory accuracy.   This was not an easy task for the family-owned, independent operator. When the retailer become an official Ace Hardware dealer in 2015, the retailer tripled its inventory, “and now we maintain 30,000 SKUs,” said Jason Hefner, owner, Hefner Ace Hardware. “Because of that jump in our inventory levels, we needed a system that was better equipped for inventory management and analysis.”  

The newest robots like the way their controllers think.   Rather than relying on touch screens and artificial intelligence, a new “droid” is controlled by a user’s brain responses, according to ReCode.  

Every company has liquidation inventory: returned, excess, obsolete or damaged merchandise that can’t go back on store shelves. Though most organizations would rather not admit they have a need for it, liquidation is the rule – not the exception – in retail.  

Pandora UK is embarking on a new strategy to engage with shoppers post-purchase.   The jewelry retailer is partnering with Ecrebo to provide shoppers with digital receipts that are emailed to shoppers following their in-store transaction. When the receipt arrives in their inbox, shoppers have the option to opt-in to receive regular newsletters, and share feedback about their in-store experience.   

Walgreens Boots Alliance had named a successor to chief information officer Abhi Dhar, who announced in February his intent to resign in order to pursue an entrepreneurial venture.   The company has tapped Steve Turner, who currently serves as Walgreens VP service delivery and infrastructure, as VP and chief information officer, effective April 1.    

J.C. Penney Company has added a former senior advisor to the director of the U.S. National Security Agency (NSA), to its board of directors.   Debora Plunkett is joining the Penney board. Possessing extensive experience in cybersecurity, information assurance and innovation in information security, Plunkett has a deep understanding of the data-driven and interconnected world of today, the retailer said.  

Don’t blame it on the technology.   In a blog post on its site, Amazon explained the reason why Amazon Web Services suffered a four-hour outage on Tuesday, one that caused significant problems at numerous Internet sites, including those operated by retailers.   

Amazon is making a big commitment to renewable energy.   The online giant announced plans to install solar panels on its fulfillment facilities around the world, including the deployment of large-scale solar systems on rooftops of more than 15 U.S. fulfillment and sortation centers this year.   Amazon plans to deploy solar systems on 50 fulfillment and sortation centers globally by 2020.