Artificial Intelligence

SAN FRANCISCO and NEW ORLEANS — InsideView, a provider of customer intelligence, announced that one year after introducing a multi-faceted partnership with Microsoft to integrate InsideView's curated content into Microsoft Dynamics CRM, demand for the joint solution has exceeded expectations, and has provided an opportunity for Microsoft Dynamics channel partners to bring additional value to their CRM customers.

Paul Loux

Senior VP Store Design, Sephora Americas

HEADQUARTERS San Francisco

TYPE OF BUSINESS Beauty and fragrance retailer

NUMBER OF STORES 1,600 global locations, including 325 stores in North America and 386 in-store shops in J.C. Penney

Beauty and cosmetics retailer Sephora is ignited not only by its highly trained cast of associates and smart, forward-thinking approach to in-store digital, but also by the man behind the black, white and red store design.

PHILADELPHIA — Monetate, a technology solution provider that allows online marketers to leverage Big Data to create personalized online customer experiences, has announced the addition of two senior executives to its leadership team. John Healy joined as chief operating officer and David Stetson was named chief financial officer. 

Jim Crowcroft, VP market development, TCP Inc., Aurora, Ohio, [email protected].

With 'intelligent design' emerging as yet another buzz phrase in an industry full of them, Chain Store Age talked with Jim Crowcroft about how TCP incorporates smart design into its lighting products and projects, as well as what hot lighting trends he is seeing for 2013.

What do you see as the main elements of intelligent lighting design?

Walmart CFO Charles Holley weighed in on the retailer’s growth priorities earlier this week during a presentation to investors at the Bank of America Merrill Lynch Consumer & Retail Conference.

From mobile wallets to QR codes to apps, Macy's is making all the right moves

Mobility is sure to play an increasingly important role in Macy's omnichannel future, both in commerce and marketing. But don't look for the company to take a cookie-cutter approach.

Armonk, N.Y. -- IBM on Thursday announced the creation of the IBM Customer Experience Lab, dedicated to helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies.

The IBM Customer Experience Lab will provide CEOs, CMOs, CFOs, heads of sales and other C-suite executives direct access to a virtual team of 100 researchers, supported by the expertise of thousands of IBM business consultants addressing the opportunities of the digital front office.

ARMONK, N.Y. — IBM has opened its Customer Experience Lab in New York with the goal of helping business leaders transform the way customers experience their products, services and brands through the use of mobile, social, cloud and advanced analytics technologies. 

 IBM scientists and business consultants will co-create with clients to deliver systems that learn and personalize the experiences of each individual customer, identify patterns, preferences and create context from Big Data, and drive scale economics.