Artificial Intelligence

By Jon Winsett, NPI

As we barrel towards the holiday season, few retail IT executives have as much time as they’d like to work on the challenges that will be waiting for them in first quarter 2015 — including limited funding for IT innovation. Retailers are projected to spend more in the coming year, but nearly three-quarters of that budget will be committed to maintaining the status quo. That leaves little to fund game-changing new IT initiatives that can drive competitive advantage, customer loyalty and profits.

Franklin, Tenn. -- Software companies Square and Epicor lead the fast growing Mobile POS software market in North America according to new research from IHL Group, a global retail research and advisory firm.  

Mobile POS installs are expected to grow by 110% this year as more retailers replace electronic cash registers and POS terminals with mobile devices.

Alburtsland, Denmark – Danish grocery retailer Coop Denmark A/S is implementing the Galleria Retail Technology Solutions Behavioral Cluster Planner. Coop Denmark will use Galleria’s behavioral clustering solution to understand how categories are being shopped.

Deerfield, Ill. -- Walgreens is conducting a developer contest to encourage integration of its Balance Rewards application program interface (API). It allows users of other apps to earn Balance Rewards loyalty program points for making healthy choices, with rewards points redeemed for merchandise in-store or online.
 

Palo Alto, Calif. -- Curbside, a new startup that specializes in same-day pickup from local stores, launched its service on Monday with several retailers on board, including a pilot with Target Corp.

The new service is currently available in 10 Target stores across the greater San Francisco Bay area, including the retailer’s Metreon and Geary St. locations downtown.  

During a keynote at the recent Oracle OpenWorld conference in San Francisco, Tim Theriault, senior VP/CIO of Walgreens, discussed his company’s ongoing efforts at IT innovation. Walgreens has been involved in a number of notable recent innovative technology implementations, but column looks at the underlying strategy that helps ensure the success of those rollouts.

Here are three takeaways other retailers can glean from Walgreens’ innovation strategy:

Dayton, Ohio - Nearly two-thirds (62%) of 400 digital marketers surveyed view improving customer satisfaction as the top reason to invest more in technology. Becoming more customer-centric is a top-two priority for 49% of respondent organizations.  

Scandit, a developer of software-based barcode scanning technology for smartphones, tablets and wearable devices, has released an integrated suite of mobile apps that aims to enhance the consumer shopping experience and retail operations.

Scandit’s Mobile App Suite for Retail provides a series of fully customizable, cross-platform mobile applications for retail employees and customers including: Clienteling, Mobile Point of Sale (mPOS), Mobile Shopping (mShopping), Self-Checkout, Shopping Lists and Procurement.