Artificial Intelligence

Leading cloud services provider Akamai Technologies strengthened its ability to protect the Internet with the acquisition of security solutions firm Prolexic.

Framingham, Mass. -- Staples officially launches Staples Connect, an offering that lets customers’ home or office technology interact and be controlled by a single app. With the touch of a button, in-store and online Nov. 27, Staples Connect lets customers shut down their office, turning off lights, lowering shades and locking doors, while at the same time turning on their lights and heat at home.

Many retailers are no doubt entering Thanksgiving week with trepidation at the prospect of keeping all systems go during what has become a six-day frenzy of “Black Friday” activity that now runs from the Wednesday before Thanksgiving to the Monday after. But retailers actually have quite a bit to be thankful for in the world of IT. Let’s raise an imaginary glass of homemade cider and give thanks for a few helpful technology developments:

Cloud Technology

Deerfield, Ill. -- Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created digital and marketing division, establishing a unified and integrated digital, enterprise-wide marketing, and customer loyalty and insights group to advance Walgreens “Well Experience” strategy and vision to be the first choice in health and daily living in America and beyond, Walgreens stated.

New York -- Enterprise users will gain unprecedented control over their technology environment in 2014. This is the overarching theme of the key enterprise technology trends Verizon has identified for 2014.

In brief review, the trends include:

The Customer of One Comes of Age

Redwood City, Calif. -- Macy’s flagships in Herald Square, New York, and Union Square, San Francisco, are the first major retail locations to deploy Shopkick’s Apple iBeacon-based presence signal. The trial pairs Shopkick and Macy's, an inaugural Shopkick partner, at the forefront of the mobile in-store experience. Now in closed beta, the trial is anticipated to go live to Shopkick users within weeks.

Macy’s flagships in Herald Square, New York, and Union Square, San Francisco, are the first major retail locations to deploy Shopkick’s Apple iBeacon-based presence signal. The trial is in closed beta and is anticipated to go live to Shopkick users within weeks.

Draper, Utah -- Online eyewear retailer glasses.com is launching its virtual try-on app for iPhone and iPod touch devices. The glasses.com virtual try-on app launched this past July for iPad.

Online eyewear retailer glasses.com is launching its virtual try-on app for iPhone and iPod touch devices. The glasses.com virtual try-on app launched this past July for iPad.

Workforce management data, such as time and attendance and payroll, is generally seen as information pertaining to the back end of retail operations. Managing employees is an activity that generally does not involve front-end customer interaction and data generated from this activity is usually siloed from the data retailers use to help guide their customer-facing activities.