Artificial Intelligence

This summer marks the 40th anniversary of “Jaws,” the landmark movie that turned summertime into a season of blockbuster films, made Steven Spielberg a household name and still causes many people to think twice before taking a dip in the ocean.

In honor of the enduring legacy of Capt. Quint, Chief Brody, Hooper and of course Bruce the shark, here are three lessons “Jaws” offers retail analytics professionals.

Dallas — Neiman Marcus Group is giving customers a unique perspective in the dressing room. According to VentureBeat, three Neiman Marcus stores in Dallas, San Francisco and Walnut Creek, California are piloting the MemoryMirror solution from Palo Alto-based startup Memomi.

Scottsdale, Ariz. – JDA Software Group Inc. is launching new integrated fulfillment capabilities that combine the functionality of JDA intelligent fulfillment and labor productivity solutions with order management solutions from IBM Commerce. This technology collaboration is designed to let retailers process orders more intelligently and profitably across sales channels in real-time, to ensure customers have a positive end-to-end buying experience.

If you’ve got a physical shop in the U.S., chances are you’re well acquainted with the upcoming deadline for getting an EMV card reader: October 1, 2015. And you’re probably also very aware that if you don’t have this device and complete all your compliance steps, you’ll be on the hook for all the painful chargebacks and related costs that come with fraudulent credit card transactions.

Palo Alto, Calif. – In science fiction and horror films, the arrival of pods is rarely a good development. But omnichannel consumers will likely be pleased by the arrival of the first Curbside Pickup Pod at the Glendale Galleria mall (a GGP property) in Southern California.

Seattle – Amazon.com has no shortage of innovative ideas on connecting customers to the products they buy, and reportedly is considering yet another new delivery method. According to GeekWire, Amazon has filed a patent application to use public transportation to help get goods to customers.

I recently participated in an SAP-sponsored panel discussion on Game-Changers Radio about how consumer product companies are using real-time consumer insights and engagement. Buoyed by constant customer connectivity, consumer product firms are gaining a much clearer and timelier picture of their end customers, and also directly engaging them near or in real time.