Artificial Intelligence

Plano, Texas - Rent-A-Center Inc. has named Mike Case to VP marketing strategy and insights. Case is responsible for global administration of customer insights/market research, marketing analytics, business innovation, CRM and loyalty.

Recently, Case served as VP marketing and senior loyalty officer for La Quinta Inn & Suites Earlier in his career, Case held leadership positions in organizations such as American Airlines, Brierley & Partners, Sage Telecom, First USA Bank and Virgin America.

Amazon has thrown its hat into the smartphone ring. At an event in its hometown of Seattle, the online retailer unveiled Fire, the first smartphone it has ever designed.

In a marketplace that’s already crowded with the latest iPhones, Andriods and Blackberrys, Amazon has invested in two new technologies — Dynamic Perspective and Firefly — that make Fire a compelling product that won’t get lost in the mix.  

By Tom Bianculli, Senior Director of Emerging Business, Motorola Solutions

The Internet of Things opens the door to new technologies that will have a significant impact on brick-and-mortar stores. Everything and everyone in the store will be connected in real time and retailers will become as connected as their online counterparts. This will create a personalized environment not only for store associates and managers, but also for shoppers.

Beginning in July, Samsung intends to make a splash in retail stores with a high-tech appliance display called CenterStage. The new concept showcases Samsung’s portfolio of appliances in what it calls “an ultra-realistic and life-size display with an intuitive touch-screen interface.”

The Mayday button customer service feature Amazon introduced on its Kindle Fire HDX product last fall boasts an average response time of less than 10 seconds, roughly the time it takes other organizations’ automatic voice response system to say, “your call is very important to us….”

Walmart added to its collection of Silicon Valley acquisitions with the purchase of mobile fashion app Stylr.

Ann Arbor, Mich. -- Domino's Pizza, in conjunction with Nuance Communications, is launching voice ordering for its iPhone and Android apps.

Retailers are urged to provide a customer experience fit for the “digital natives” of the Millennial generation, who have grown up with constant connectivity and limitless personal choice. These all-important young consumers need to be able to buy any product on earth at any time with any electronic doodad they happen to be surfing the Net with at a given moment, or so it seems.

Amazon’s Appstore selection has nearly tripled in the past year and developers continue to report strong monetization from the apps they offer in the store.

The Amazon Appstore now has more than 240,000 apps and games, and is available in nearly 200 countries and on a multitude of devices. Additionally, Amazon Coins have become widely popular, according to the online giant — customers have spent hundreds of millions of Amazon Coins on apps, games and in-app items, it said.

SAN FRANCISCO — Big Data personalization provider WibiData has launched WibiRetail, a new software platform designed for retailers to rapidly deploy algorithmically-driven personalized shopping experiences. WibiRetail provides intent-aware commerce applications that use in-the-moment data to determine whether a consumer is shopping for herself, a family member or a partner.