Artificial Intelligence

Higher restocking and shipping fees and shorter windows aren’t stopping customers from making returns, which are eating into retailers’ profitability.

Executives and C-suite professionals at mid-market retail and consumer packaged goods companies are nearly universally optimistic about 2024, with few anticipating a recession.

JCPenney is providing frontline associates with workplace tools and capabilities via an employee app.

The latest round of layoffs at Amazon is hitting its Audible audio content organization.

A new survey reveals what retailers like – and don’t like – about enterprise e-commerce platforms.

Retail has experienced an uneven recovery, with some segments and markets finding new opportunities and others floundering in the post-shutdown environment.

A new survey reveals how retail decision-makers think generative AI will affect the industry.

Yum! Brands has promoted an insider and former Walmart and GE executive to head its global technology strategy.