Artificial Intelligence

Madison Reed wants its customers to put their selfies to better use.

SPECS Show 2019 announced that two industry headliners will serve as keynote speakers at its annual event, which will be held March 3-5, 2019, at the Gaylord Texan in Grapevine (Dallas), Texas.

Retailers may be leveraging more digital channels to increase revenue opportunities, but these are also fertile ground for cyber-thieves.

Amazon’s third-quarter earnings blew past Street expectations amid surging profit from its North American retail and cloud computing businesses. But it came up short on sales and its holiday outlook.

Inconsistencies in operational processes are killing the customer experience.

Macy’s is investing to improve its store experience for shoppers.

Starbucks Corp. has opened a store that is the first of its kind in the United States.

Retailers who focus on ‘the customers that truly matter’ in the forms of improved engagement and personalization are likely to win a greater share of the spoils this holiday season.