Artificial Intelligence

Whether we’re receiving coupons based on our spending, or product suggestions based on other people’s spending, artificial intelligence (AI) is transforming how consumers shop and experience brands. For retailers, meanwhile, AI could increase profits by almost 60%¹. It could be a game-changer in this labor-intensive sector, augmenting the workforce and enabling employees to become more productive.  

In a move to attract more specialized information technology specialists, Uniqlo is renovating its digital DNA.  

Amazon’s newest move could take voice-assisted ordering to new levels.   The online giant is joining forces with Microsoft to integrate the companies' two digital assistants. This will allow Amazon’s Alexa to activate and talk to Microsoft’s Cortana device, and vice-versa.   

Although up against a soft comparative from the prior year, it is fair to say that Best Buy has produced a very robust set of second quarter numbers. The 4.9% increase in domestic sales underlines that the company is more than holding its own in the electricals market and should put pay to the oft repeated fiction that retailers of its ilk will struggle to survive in the era of Amazon.  

Brands that are not thinking about how to leverage artificial intelligence are already falling behind.   This was according to the Retail Revolution study from OMD EMEA, and Goldsmiths, University of London. It is based on 15,000 consumers across 13 European countries.  

Domino's Pizza may be adding a new item to its take-out menu — driverless deliveries.   The pizza giant is teaming up with Ford Motor Co. to test how well self-driving vehicles can make pizza deliveries. The partners will evaluate how customers react to interacting with a self-driving vehicle within their delivery experience — data that is paramount to understanding how customers perceive the future of food delivery with self-driving vehicles.  

Apple wants to help retailers take their enterprise mobility strategies to the next level.   The company is teaming up with Accenture to help businesses transform how their workforces engage with customers through iOS-based solutions. The partnership will educate companies on how to take full advantage of the functionality, simplicity and security of the mobile platform.   

Signet Jewelers Limited is acquiring a fast-growing and innovative e-commerce company.   Signet, whose banners include Kay Jewelers and Zales, said that it has agreed to acquire R2Net, owner of online jewelry retailer JamesAllen.com, for $328 million in an all cash transaction. R2Net also owns Segoma Imaging Technologies, a technology provider for the jewelry industry.   

Walmart is determined not to cede any ground to Amazon.   In a partnership that takes direct aim at the online giant and its Alexa voice-controlled device, Walmart is teaming up with Google to offer hundreds of thousands of items available for voice shopping via Google Assistant, the search giant's online shopping platform that lives on its smart speaker Google Home and other smart devices. It will be the largest number of items currently offered by a retailer through the platform, according to Walmart.   

Those dancing and singing animatronic characters may become a thing of the past at Chuck E. Cheese.   The restaurant chain, famous for its triple combination of pizza, token-operated games and iconic (if now outdated) animatronic shows in which Chuck E. and his robot pals periodically sing and dance, has debuted a more modern look. And there is not a robot in sight.