Logistics

New York – Taking money is one thing, but e-retailers aren’t always so great at giving it back. In a study of the refunds performance of 40 of the largest online retailers, analysis firm StellaService found that the majority of retailers evaluated aren’t meeting consumer expectations.

For orders placed in fourth quarter 2014, the average speed to receive a refund from the companies evaluated was 9.5 days. The majority of consumers said they expect a refund in seven days or less.

Walmart is capping off the end of its fiscal year with a flurry of activity, as the retailer is poised to open more stores in Canada.

Walmart said it will open 11 new supercenters by Jan. 29, completing its expansion for the company's current fiscal year ending Jan. 31.

These openings will bring Walmart’s total store count in Canada to 394 stores.

Los Angeles - Forever 21 has powered up a 5.1-megawatt (DC), high-efficiency SunPower solar power system at its corporate headquarters in Los Angeles. PermaCity Solar designed and installed the system.

Cary, N.C. – SAS Institute Inc. has recently completed rollouts of CRM, logistics and marketing solutions at several European retailers. For example, Milan, Italy-based online wine retailer Wineverse chose SAS Visual Analytics to increase customer insights and reduce supply chain costs that result in greater customer satisfaction.

Seattle -- Nordstrom announced three new upcoming locations for Nordstrom Rack.

The company will open a 36,000-sq.-ft. store at Wayne Towne Center in Wayne, New Jersey, in fall 2015. This will be the sixth Nordstrom Rack in New Jersey.

In fall 2016, Nordstrom Rack will open a 35,540-sq.-ft. store at Hamilton Crossing in Allentown, Pennsylvania. The property is owned and being developed by The Goldenberg Group.
 

Melville, N.Y. -- A&G Realty Partners has been retained by Delia’s Inc. to manage the sale of the 71 retail store leases following the company’s recent Chapter 11 bankruptcy filing.
 
A&G Realty is currently accepting bids thru February 2, 2015 to acquire the leases, which range from 3,000 sq. ft. to 5,000 sq. ft. in key retail locations at some of the country’s top malls.

Inventory visibility is a prerequisite for retailers executing omnichannel strategies, which is why RFID is enjoying a resurgence and something called the Tagged Item Performance Protocol holds great promise.

Inventory visibility has always been important in retail, but never more so than today when retailers of all types are looking to execute omnichannel strategies that involve ship from store and return to store capabilities. Omnichannel creates all sorts of new supply chain challenges that make it more difficult to keep tabs on inventory.

In reviewing Target’s troubled expansion into Canada, Kantar Retail breaks down the misfires into a finance-operations model:

BRAND