Logistics

The 2014 holiday season has shown how shoppers’ growing preference for e-commerce can be challenging for retailers. By offering customers free shipping and ever-faster delivery, and by handling the higher rates of return that often come with e-commerce, retailers potentially face either reduced profit margins or loss in market share if they don’t keep up with customer preferences.

As they plan for 2015, many retailers will consider how they can provide a seamless customer experience that fundamentally helps them to maintain or improve profit margins.

New York – When it came to fulfilling holiday deliveries, Apple, Dell, Nordstrom and Zappos stood out among other major competitors. According to research from StellaService, all four provided an aggressive guarantee that orders placed by Dec. 23 would be delivered by Christmas and managed to meet that promise in all regions of the U.S.  

Home Depot EVP Marvin Ellison will become president of J.C. Penney on November 1 and succeed Mike Ullman as CEO of the department store retailer next August.

Washington, D.C. – More than 160 national, state and local trade associations and organizations, representing the interests of the global supply chain and local communities, wrote to President Barack Obama Dec. 23 to urge the administration’s immediate involvement in the ongoing contract negotiations between the International Longshore and Warehouse Union and Pacific Maritime Association. The ILWU and PMA have been negotiating a new labor contract, which covers dockworkers at the 29 West Coast U.S. ports.  

By Fabrizio Brasca, JDA Software  

Manhattan residents now have the opportunity to receive Amazon deliveries faster than ever before.

Prime Now, the newest benefit for Amazon Prime members, offers one-hour delivery on tens of thousands of products through a mobile app. Prime Now is powered by Amazon’s network of fulfillment centers that utilize high-end technology to speed up order delivery times for customers.

Albertsons plans to acquire Safeway for $32 a share in a deal valued at roughly $9 billion that will create a supermarket chain with roughly 2,400 locations to rival market leader Kroger.

The deal announced late Thursday ended longrunning speculation regarding the potential acquisition of Safeway.

New York - The Deloitte Consumer Spending Index reached its highest point since November 2013, rising to 4.5 from 4 the prior month. The Index tracks consumer cash flow as an indicator of future consumer spending.    The Index comprises four components – tax burden, initial unemployment claims, real wages and real home prices. Highlights include:   Tax Burden: The tax rate has been effectively unchanged from the previous month at 11.8%.