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Supply Chain & Merchandising

  • Speedy meals, green design mark Chick-fil-A’s newest Manhattan eatery

    Just five months after making its Manhattan debut with the opening of its largest restaurant to date, Chick-fil-A has opened a second outpost in the Big Apple.

  • Start-up wants to make it easy for customers to return online goods — in malls, stores

    Two e-commerce vets are looking to tackle one of the retail industry’s most vexing problems: returns of online purchases.

    David Sobie, former senior VP of marketing & business development at flash site HauteLook, and Mark Geller, former head of mobile at the company (which Nordstrom acquired in 2011), are launching Happy Returns, which seeks to eliminate the “pain” of returns by mail by establishing a network of “Return Bars” in malls and stores where shoppers can return merchandise purchased online and get an immediate refund.

  • Staples puts stores to work with new test

    Staples is looking to connect with a key customer segment and improve the productivity of its selling space with a new pilot program involving shared workspace provider Workbar.

  • Analysis: Consumers not rushing to Amazon Dash

    Although Amazon.com recently more than tripled the number of items available via its Amazon Dash buttons and cited some impressive growth statistics, actual use may be relatively low.

    According to daily analysis of a panel of more than 4 million online shoppers from digital commerce research firm Slice Intelligence, fewer than 50% of people who had bought a Dash button before Amazon expanded the assortment on March 31 had ever actually made an order using one.

  • Exclusive: Ace Hardware builds omnichannel fulfillment capability

    Ace is the place with the helpful hardware store, and the retailer is extending its classic motto to the digital realm.

    As an independently-owned retail cooperative, Oak Brook, Illinois-based Ace Hardware Corp. operates more than 4,400 stores and a distribution network of 14 retail support center across the U.S. The company leverages this physical footprint to help meet the needs of online shoppers.

  • Going-out-of-business sales begin at Hancock

    Hancock Fabrics is set to begin liquidation aftera U.S. Bankruptcy Court in Delaware approved the sale of the chain to Great American Group on Thursday.

    Great American Group says going-out-of-business sales for 185 Hancock Fabrics stores have already begun.

  • Department store giant continues to expand outlet store formats

    Macy’s announced it will open a new Bloomingdale's Outlet store in November 2016 at The Outlets at Orange, in Orange, California.

    The 24,000-sq.-ft. store will be the 17th Bloomingdale's Outlet location and offer a range of off-price apparel and accessories for men, women and children.

  • Meijer and Supervalu join cage-free crusade

    There are going to be a lot of happy chickens roaming free in the coming years as retailer after retailer establish dates by which they will offer only cage-free eggs.

    Meijer and Supervalu recently announced plans to source only cage-free eggs by 2025, joining Delhaize and Albertson’s who earlier this year set 2025 as their cage-free deadline. Ahold USA earlier this year also indicated it would be cage-free by 2022. Walmart and Costco have also announced cage-free commitments as have some major food suppliers such as Nestle.

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