Sales & Marketing

Overall holiday shopping season sales numbers have been rolling in, and the news confirms what many retail real estate analysts (including myself) suspected: 2014 holiday sales were strong. Nothing earth-shattering — but plenty good enough to chalk this one up as a win. There were some bright and not-so-bright spots (December sales were weaker than expected, for example, and numbers didn’t hit some of the more optimistic overall projections), but the takeaway is that we did see the anticipated increase that the industry was looking for.

Chicago – One pure-play and six omnichannel retailers received top honors for their online customer service in the E-Tailing Group’s Q4 2014 Mystery Shopping Study. In alphabetical order, the top performers were Dick’s Sporting Goods, Kate Spade, Office Depot, Ross-Simons, The Home Depot, Williams-Sonoma, and Zappos.

The U.S. Federal Trade Commission has cleared the merger of supermarket operators Safeway Inc. and Albertsons, creating a larger competitor to rival chain Kroger. But there is one caveat.

The FTC agreed to the deal only after Safeway and Albertsons agreed to sell 168 stores to address the FTC’s competition concerns.

Santa Monica, Calif. -- Mall owner Macerich is hosting a large-scale, week-long public event at its Scottsdale Fashion Square property, as a tie-in to the NFL’s Super Bowl XLIX showdown on Feb. 1 between the Seattle Seahawks and the New England Patriots. Fan Fest Scottsdale, held Jan. 26-Feb. 1, is designed to attract thousands of fans converging on metro Phoenix for pro football's biggest game of the year.  

ShoeBuy, a global online retailer of shoes and clothing, is expanding into footwear manufacturing.

The company has acquired a minority stake in Boston Boot Company. Now, the complete Boston Boot Company product line will be available at ShoeBuy.com, bringing the brand to millions of shoppers. Financial details of the deal were not disclosed.

London - Dixons Carphone plc has selected Reflexis workforce management solutions to further enhance its customer service offering and increase employee involvement in labor management processes. The retailer will implement the solutions in its 500 Currys, PC World, and Dixons Travel Stores.

After an 18-month review including live trials with multiple vendors, Dixons selected Reflexis Workforce Manager, Reflexis Time and Attendance, and Reflexis Advanced Analytics and Reporting.

The Retail Industry Leaders Association (RILA) says retailers support a strong pre-emptive federal data breach law that allows for reasonable and clear notice triggered by potential customer harm.

In testimony this week before Congress, Brian Dodge, executive VP at RILA, will focus on retailers’ priority of supporting a strong preemptive federal data breach law that allows for reasonable and clear notice triggered by potential customer harm.

New York -- Small formats are all the rage in retail these days, so no wonder the latest data from Nielsen shows 2014 was another year of record growth.

The U.S. convenience store count increased to 152,794 stores as of Dec. 31, a nearly 1% increase from the year prior, according to the 2015 NACS/Nielsen Convenience Industry Store Count.