Sales & Marketing

Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

Hudson’s Bay Company is forming two joint ventures valued at $4 billion as it aims to bring even more value its lucrative property portfolio. 

Brentwood, Tenn. - Tractor Supply Company has increased its domestic store growth target to 2,500 stores from 2,100 stores and its long-term operating margin target to 11.5% from 10.5%. The company is basing this enhanced guidance on the positive effects of key sales and gross margin initiatives, along with ongoing system enhancements such as demand planning, inventory allocation, and price optimization

Kohl’s is joining the army of retailers focusing on the high-margin beauty category by adding an upscale skin-care brand to its assortment.

Lebhar-Friedman is seeking an Audience Development Manager for its publications.    JOB SUMMARY:

Target’s better than expected 3.8% fourth quarter same store sales increase softened the sting of a massive $5.1 billion charge the company said it would take related to its retreat from Canada.

New York -- Kohl’s is joining the army of retailers focusing on the high-margin beauty category by adding an upscale skin-care brand to its assortment.

Tokyo - Shiseido Co. Ltd., a global cosmetics manufacturer, will empower its nearly 10,000 beauty consultants in Japan with IBM mobile apps designed to provide new customer services, customer-centric product improvements and social innovations.