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Sales & Marketing

  • Macy’s: Q4 tops forecasts; ports dispute to hurt sales; expanding Bluemercury

    Cincinnati -- Macy's fourth quarter net income fell to $793 million from $811 million a year earlier, topping analysts expectations. However, the retailer issued a disappointing profit outlook for the current year, and sounded a warning for the current quarter, saying sales and margins would be impacted by shipping delays related to the West Coast ports dispute.

  • Study: Half of consumers spend more with personalized experience

    San Mateo, Calif. – Almost half (48%) of consumers say they purchase more from retailers that leverage shopper interests and buying behavior to personalize the customer experience across all channels.

  • Wendy’s adds former Microsoft marketing head to board

    Dublin, Ohio - The Wendy's Co. has increased the size of its board of directors from 10 to 11 members and elected Michelle "Mich" Mathews-Spradlin to serve as a director of the company, effective immediately.

    Prior to her retirement in 2011, Mathews-Spradlin worked at Microsoft Corp. for 18 years, where she served, among other roles, as chief marketing officer and senior VP. In this position, she oversaw the company's global marketing function.
     

  • Staples aims to lend a hand to small business

    Staples Inc. is tapping into a new revenue stream by launching a lending program aimed at small businesses.

    Staples has launched the Staples Business Loans powered by Lendio service to provide access to capital for small business owners. Staples has teamed up with Lendio, a financial technology firm and small business-lending marketplace, to deliver a suite of funding options.

    Staples Business Loans offers more than 20 different funding options and the flexibility for businesses to use the money for whatever their business needs.

  • Target outlines priorities on quarterly call

    MINNEAPOLIS — Target closed out a “year of transition” and is now looking to the future as it sharpens its focus on key priorities, including digital, smaller formats and wellness.

  • The Coffee Bean and Tea Leaf appoints Starbucks vet as Asia VP

    Los Angeles - The Coffee Bean & Tea Leaf has added Andrew Nathan as senior VP of Asia Pacific and member of the executive team. In this newly created role, Nathan will be the primary driver of the company's growth opportunities in Asia, including responsibility for operations in Singapore and Malaysia.

    Nathan assumes responsibilities previously held by Victor Sassoon, CEO of Asia Pacific, who continues as a board member of the company. Nathan will be based in Singapore and report to John Dawson, president and CEO.

  • Ace Hardware keeps cashing in on the corner store

    Ace Hardware’s formula of localizing merchandise and offering individualized customer service is continuing to pay off for the hardware retail cooperative.

    The company reported record revenues, profits and patronage for fiscal 2014. Ace had revenues of $4.7 billion, an increase of $546.3 million or 13%. Revenues increased $496.9 million or 12% as compared to fiscal 2013. Net income was $140.9 million for fiscal 2014, an increase of $36.4 million or 34.8%, from fiscal 2013.

  • Survey: Few consumers report recent bad retail experience

    Waban, Mass. – In a sign that retailer efforts to enhance customer service may be working, few consumers report having a bad experience with a retailer in the past six months. According to a new Temkin Group report, “What Happens After a Good or Bad Experience, 2015,” only 4% of consumers report having a bad experience with a retailer.

    Six retailers are at a 1% reporting level for bad customer experience: True Value, Costco, Bed Bath & Beyond, Ace Hardware, Gap, and Staples.

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