Sales & Marketing

San Jose, Calif. – The Consumer Financial Protection Bureau may sue PayPal for practices of its PayPal Credit same-day loan provider unit. In a filing with the Securities and Exchange Commission (SEC), PayPal said the lawsuit could occur by June 2015.

The bureau has been investigating PayPal Credit, formerly known as Bill Me Later, since 2013. The investigation includes practices in areas such as online credit products, advertising, loan origination, customer acquisition, servicing, debt collection and complaints handling practices.

For some retailers, earthtones are the color palette of today; for others, bright white sets merchandise off to perfection. Meet Brian Foster of Paint Folks as he discusses trends in paint colors and how his company offers more than just paint.  
 

Specialty retailer the Children’s Place has rejected an alternate slate of directors proposed by a firm agitating for change after it acquired roughly 2% of the retailer’s outstanding shares.

New technology innovations pop up in retail all the time. The Amazon Dash button made a splash on April Fools Day, and before the end of the month Apple Watch will offer consumers a whole new way to engage retailers.

Every time a new retail technology innovation rears its head, pundits proclaim that the whole consumer-retailer relationship will be instantly re-invented. And the relationship between consumers and retailers has changed dramatically since the introduction of e-commerce 20 years ago.

Saks Off 5th is joining the likes of Nordstrom Rack, Marshalls and Old Navy as the newest tenant at a Southern California shopping center that serves by value conscious residents of a community synonymous with celebrity and glamour.

New York -- Stuart Weitzman Holdings announced that Alyssa Mishcon has joined as president, global retail. Mishcon will oversee all aspects of the global retail business including customer experience and relationship management, strategic operations development, merchandising and international retail growth.

Mishcon brings more than 15 years of experience in luxury brands, working most recently as president of Thomas Pink Inc., LVMH Fashion Group and then previously VP strategy, merchandising & retail at TAG Heuer, LVHM Watch & Jewelry Division.

When retailers' customers aren’t happy, how do they really know? Many key metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), are born from accumulated survey results and don’t capture true happiness. Surveys focus on whether a customer is satisfied, which is very different from happieness. These are two very different things. So, the question becomes: Are companies really primed to measure customer happiness, or are they settling for a rationalized alternative created by linguistic gymnastics in a survey?

Secaucus, N.J. - The Children's Place Inc. has rejected three board of directors nominees from shareholders Barington Capital Group L.P. and Macellum Advisors GP LLC. The two investment firms, which collectively own less than 2% of the company’s shares, sent a letter expressing concern about The Children’s Place financial performance and recommending new nominees in March 2015.