Sales & Marketing

Hudson's Bay Company says online sales were particularly strong in the fourth quarter and contributed to the company's same-store sales growth of 11% for the period.

The Canadian firm and parent company of the Saks Fifth Avenue banners said that for the fourth quarter ended Jan. 31:

• Same-store sales grew 11%;
• The Department Store Group (DSG) had a same store sales increase of 4%;
• Saks Fifth Avenue Off 5th same-store sales increased 2%;
• Saks Fifth Avenue same-store sales decreased 1.2%;

Sharing detailed data with vendors is an idea that has been around since the 1990s, and is gaining new life at Ahold USA Inc.

Ahold, parent company of supermarkets Giant Landover, Stop & Shop New England, Stop & Shop New York Metro, Giant Carlisle, and online grocery Peapod, has partnered with Retail Solutions Inc. (RSI) to introduce shared enterprise business processes with vendors. Ahold USA has leveraged RSI’s data platform and collaboration tools to better align its business goals and daily priorities with its vendor partners.

When it comes to making online customers happy, one well-known name stands at the top.

Fourth quarter data from the American Customer Satisfaction Index (ACSI) shows Amazon.com led all online retailers with a score of 83.out of 100. Compared to the prior year, overall Internet retail customer satisfaction slipped 2.4% to a score of 80 out of 100. This still leads all other retail categories in the Index.

Boston has long been known as a town that likes to imbibe now and then, and online grocery delivery service Instacart is helping to spread the cheer.

Instacart is partnering with local omnichannel liquor retailer Vinodivino to offer Boston customers same-day delivery of wine, liquor, and beer. Vinodivino is now part of the Instacart marketplace, meaning Boston residents can order alcohol online from Vinodivino through the Instacart site or app and get alcohol delivered in as little as one hour.

CVS Health's decision to stop selling cigarettes is having its intended impact - 52% of those consumers who used to buy their cigarettes from CVS say it is now harder to buy cigarettes altogether, according to a survey commissioned by V2, a manufacturer of electronic cigarette and vaporizer products.

Petco is launching an omnichannel campaign in support of a new program designed to appeal to its target market: pet parents.

Petco's new and free Welcome to the Family Program supports all new pet parents, complete with a companion care pack, information on proper pet care and 24/7 support. The program helps pet parents as they expand their brood and embark on new adventures with the newest addition to their family.