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Sales & Marketing

  • Survey reveals retailers with best customer experience

    Three very different retailers earned the top score in a survey of customer experience.   Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers.   

  • Report: Amazon Go not a go for the public yet

    Even Amazon has technical difficulties.    The online giant is delaying the public opening of its cashier-less convenience store, Amazon Go, due to technical complications, according to MarketWatch.   

  • Report: Amazon could upend retail with new brick-and-mortar formats

    Amazon is keeping all its options open when it comes to exploring new concepts.   The online giant is exploring an array of brick-and-mortar ideas, from electronics stores to stores that sell furniture and appliance, that would use technology in ways and have a dramatic impact on how other stores operate, reported The New York Times.   

  • Meijer expands in Indianapolis

    Meijer continues to expand its presence in the Indianapolis area.   On May 2, the retailer will open two supercenter in McCordsville, Ind., and one in Franklin, Ind.   The Indianapolis-area supercenters are two of seven new stores Meijer is opening in Indiana, Michigan and Wisconsin this year.  

  • Report: In-store electronic pricing helps bottom line

    Electronic shelf labels are poised to gain momentum.   That’s according to a new report by ABI Research, which said that several big-box retail deployments of the technology will trigger a domino effect in market growth over the next two years. The company predicted that the electronic shelf label (ESL) market will grow tenfold by 2022, hitting more than $4 billion in global revenues.    

  • Supreme Court decision a win for large retailers

    The way has been cleared for retailers to challenge swipe fees in the coming years.    The Supreme Court on Monday declined to reinstate a class-action lawsuit settlement that would have blocked merchants from challenging Visa and MasterCard over credit card swipe fees.    

  • Webinar: The New Era of 'Responsive Retail’

    Chain Store Age will sponsor a Webinar on one of the most important issues facing store retailers: How to connect emerging solutions and technology disruptors — and take advantage of rich data sets filtering through these systems — to meet new demands across retail operations and the customer experience.     

  • Report: Hy-Vee to add clothing boutiques in 4 stores

    Hy-Vee shoppers will soon be able to buy new clothes while they grocery shop.    Two Hy-Vee locations in Nebraska will soon feature F&F clothing boutiques through the Iowa-based retailer’s franchise agreement with the British clothing line owned by supermarket company Tesco, reported The Anchorage Press.  
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