Sales & Marketing

The woman whose quirky, eclectic personal style came to define J. Crew — and who is the No.2 executive at the company — is leaving.    Jenna Lyons, president and executive creative director, is stepping down from the struggling retailer. She will remain with J.Crew as a creative advisor until her contract expires in December 2017.     

Retail executives know their industry is going though fundamental and massive change, but that doesn’t mean they are taking action to deal with it.   

  A just-released analysis of the U.S. retail sector offers positive news for an industry that has been subject to some gloomy assessments in recent times.   Despite the rash of recent Chapter 11 filings and store closings, the U.S. retail sector as a whole remains incredibly strong and shows no signs of slowing down, according to a report by business intelligence firm Creditsafe USA.  

Convenience stores are poised for another strong quarter.    A combination of low gas prices, strong consumer confidence and warmer weather is expected to continue the year’s already strong sales at convenience stores into the second quarter of 2017, according to the results of a survey of c-store owners conducted by NACS.   A full 80% of convenience retailers expect in-store sales to increase this summer compared to last year, and 57% expect their fuel sales to increase compared to last summer.

Amazon has launched a new way for customers to shop its site without using a bank card or credit card.    Called Amazon Cash, the service allows consumers to add cash to their Amazon.com balance by showing a barcode at a participating brick-and-mortar store, with the cash then applied immediately to the consumer’s  online Amazon account.  Notably, Walmart already offers a similar type of service for customers without a credit or debit card, as does PayPal.   

Starbucks Corp. is making some changes to its Seattle headquarters that include a couple of format debuts.   The coffee giant is set to open its first-ever location that only accepts mobile orders and payments on the eight floor of the building, reported the Puget Sound Business Journal.  

The Jet Anywhere rewards program is preparing for its final descent.   As of May 1, Jet.com is pulling the plug on a program that rewards consumers for shopping on its retail portal. As shoppers enter the Jet Anywhere e-commerce portal, they can click through and shop at more than 600 retail partners, including Foot Locker, Land’s End, Saks Fifth Avenue, Lord & Taylor and Bloomingdales, among others.   

Officials in New Rochelle, New York, want the right kind of retail partners for an aggressive redevelopment of its downtown, and it’s counting on big data to ferret them out.

The town has engaged Fort Worth-based Buxton to employ its Scout real estate analytics platform to identify restaurants and stores that will best synch with the dining and shopping habits of its residents.