Sales & Marketing

Planning is underway for Chain Store Age’s 54th annual SPECS conference, which will be held March 18-20, 2018, at the Gaylord Texan in Grapevine (Dallas), Texas. The event will have attendees that are retail and foodservice executives involved in the planning, design, construction and maintenance of stores and restaurants nationwide.

As department stores continue to falter and Amazon continues to grow and the “Malls are Dead” headlines continue to proliferate in the general press, one glaring fact rears its head: We built way, way, way too many malls to begin with. Average retail square footage per person in America, by several accounts, is four times that of other industrialized nations like the United Kingdom and Japan.

Dollar General wants to make it easier for its employees to pursue higher education.   In a newly announced partnership with Bellevue University, all full-time and part-time Dollar General employees now qualify for $8,000 and $5,250 respectively in tuition assistance after working at Dollar General for a minimum of 30 days. Plus, immediate family members of employees are eligible for up to $2,625, as well.  

Starbucks Corp.’s online store has officially closed its virtual doors.   The e-commerce site, which sold Starbucks’ branded merchandise — from mugs and coffee brewers to coffee, tea, and flavored syrups — shut down on Sunday, Oct. 1. The coffee giant decided to close the online store to focus on integrating its physical and digital channels, and to establish stores as destinations, according to Business Insider.  

As retailers consider how to best use physical spaces in a digital world, Nordstrom is going "local," debuting a small-format concept that has no dedicated inventory.

To effectively service shoppers at store-level, managers need to evolve beyond their sales roles and become “problem solvers.”   This means store managers must learn to master the combination of order fulfillment, inventory visibility and staffing to keep up with customer demands, according to the “Voice of Store Manager Survey,” a study from JDA Software Group. The second annual study is based on responses from 252 US-based retail store managers compiled in August.  

Retailers industrywide are pulling out all the stops to stay connected with their customers — but not all are succeeding.

Omnichannel customers expect that their favorite retailers deliver a seamless, consistent, convenient and fast experience regardless of whether they shop online, on their phones or in a store. While retailers are striving to create a unified omnichannel journey, they still struggle to keep up the pace.

Though many types of theft deterrent equipment exist, one of the most effective and affordable approaches is preventing retail shoplifting is by avoiding “blind spots” in the store layout.   In this regard, one of the hardest places for supermarket or mass merchandise cashiers to control and easily view has been under the shopping basket, which is usually blocked by a basketful of other items above it.  Failing to ring up items under the basket before customers leave the store can be extremely costly to retailers.