Sales & Marketing

CVS Pharmacy has brought its new store format to Times Square in Manhattan, opening a two-level, 13,000-sq.-ft. flagship with an expanded focus on beauty and health throughout the space.    On the health side, the store features a walk-in MinuteClinic that provides a wide array of prevention and wellness service, and also an Optical Center that offers comprehensive eye exams, diagnosis and treatment of eye disease, along with contact lens fittings and prescriptions.   

Gymboree has emerged from bankruptcy with a reduced footprint — and with new owners.   The children's apparel retailer announced Friday that it has successfully completed its financial restructuring and emerged from Chapter 11 as a new corporation under the name Gymboree Group. The company exited bankruptcy with a reorganization plan that includes a comprehensive recapitalization that will eliminate more than $900 billion in debt and a reduced store footprint.   

Tailored Brands has taken steps to identify shoppers and drive customer satisfaction.   The menswear company operates more than 1,400 locations in the U.S. and Canada, as well as digital channels, across a variety of brands. By partnering with ForeSee, Tailored Brands now has a solution that manages all customer experience (CX) intelligence from one centralized location.  

Consumers are growing increasingly comfortable using connected devices for daily tasks — and shopping is not far behind.    As more devices connect to chatbots and virtual assistants, an increasing number of consumers are ready to embrace the automation and convenience delivered by IoT technologies. Nearly half of consumers (48%) said they would feel comfortable with a connected device, such as a refrigerator, ordering items on their behalf.  

Unfazed by store closures, shoppers plan to get most of their holiday shopping done in-store this year.    Nearly three-quarters of consumers (71%) plan to do the majority of their holiday shopping in physical stores — the same percentage from a similar poll a year ago. Additionally, the vast majority (88%) plan to at least visit stores this holiday season.  

Art Van Furniture will take over a 34,000-sq.-ft. space vacated by H.H. Gregg at Gurnee Town Center in Illinois, according to owner Retail Properties of America, Inc. The electronics chain filed for Chapter 11 bankruptcy protection earlier this year.   Art Van will bring the center to 98% occupied, according to RPAI, joining DSW, Old Navy, Starbucks, Ross Dress for Less, Five Below, and Bath & Body Works at the center west of Waukegan.  

Publix Super Markets is ramping up its grocery delivery services.   Beginning Sept. 28, the supermarket chain will begin testing curbside grocery pickup at a store in Wesley Chapel, Florida, and another in Valrico, Florida. In addition, Publix's Metro-Atlanta stores will begin testing the service by the end of this year.