Study: Mobile communications jump among consumersThe volume of mobile calls and texts made and received by consumers dramatically increased in 2021. Survey: Social shopping comes of ageRetailers that do not engage in social commerce may want to jump-start their efforts to get involved. Mobile e-commerce platform Wish rolls out shoppable video One of the world’s largest e-commerce platforms is entering the rapidly-growing shoppable video space. Saks expands influencer marketing to TikTok Saks is launching its first-ever promotional content series on TikTok. Shoppers’ Desires Compete with Shoppers’ Anxieties If any sector is built to handle hurdles, it’s retail. Shoppers want retailers to use these customer experience tools A new survey reveals some very specific consumer preferences regarding the customer experience technologies they encounter. Survey: Bad customer experience kills brand loyalty quickly It doesn’t take many bad service experiences to turn a loyal customer against your brand. Former Gap Inc. exec joins C-suite at Orvis Orvis is expanding its C-suite with a newly created role as it positions itself for future growth. 1-800-Flowers.com launches new loyalty app 1-800-Flowers.com is offering a mobile shopping experience that is fully integrated across all of its brands. Survey reveals customer engagement habits of top-performing retailers Top-performing retailers have a different way of engaging customers. 1-800-Flowers.com streamlines shopping, payment options In time for Valentine’s Day, 1-800-Flowers.com is unveiling offerings including floral subscriptions and buy now, pay later. Ulta Beauty automates omnichannel personalization Ulta Beauty is focusing on creating highly personalized customer experiences – across channels and at scale. First Previous 35 36 37 38 39 Next Last
