Loyalty Marketing

PLAINVIEW, N.Y. — A recent study showed that supermarkets generate high satisfaction among their shoppers. Supermarkets scored an average of 4.47 on a five-point satisfaction scale (where five is the highest), according to the "2012 U.S. Supermarket Experience Study" conducted by the Retail Feedback Group.

Houston — Waste Management has partnered with Sam's Club to provide membership discounts to small and medium business customers, allowing them access to Sam’s Club’s savings on bulk merchandise and supplies.

In today’s connected world, complex technologies are creating richer consumer experiences, but are also creating greater expectations. With the explosion of connected and mobile devices in recent years, consumers now have better control of their interactions with the companies whom they choose to do business with than ever before. This is good news for the consumer electronics industry as it represents an excellent opportunity to engage with customers on a more regular basis.

New York -- Learn how Chico's FAS is staying ahead of the information evolution and providing personalized customer interactions at a Chain Store Age webinar on Thursday, Oct. 18 ( 2 p.m. ET, 11 a.m. PT). Bob Murray, architect of Chico's Store Technology, will discuss such top-of-mind imperatives as loyalty, mobile, and seamless digital connections with the customer in the omni-channel market space.

By Mark Williams, Best Buy

In August, we at Best Buy announced that we were joining a cadre of other major retailers in an effort to build a mobile-commerce solution that can improve shopping and paying for customers and merchants alike.

Safeway reported income from continuing operations of $108 million, or 45 cents per diluted share, for the third quarter of 2012 compared with $130.3 million (38 centper diluted share) in the third quarter of 2011.

Just 10 months into her job as president and CEO of Sam’s Club Rosalind Brewer is making major changes to member benefits and implementing a $5 fee increase.

During a presentation at Walmart’s annual analysts’ conference on Wednesday Brewer recapped Sam’s performance, outlined a growth strategy involving a 2013 net increase of between 10 and 15 new clubs and described a wide range of enhancements to Sam’s two membership tiers.

Organized labor was crowing this week about a protest, or was it a strike, involving 88 Walmart employees at 28 stores in 12 states who didn’t show up for work on Tuesday.