Loyalty Marketing

The architect of the reinvention of Domino's Pizza will become the next CEO of Toys"R"Us in July.

David A. Brandon will succeed Antonio Urcelay, as he is retiring from the company.

Brandon, 63, has deep experience in growing businesses, developing talent and building high-performance cultures that enable organizations to create and capture value.

Mountain View, Calif. -- Consumers who use digital coupons both shop more and spend more than the average shopper. According to the  "Digital Coupon Redeemer: Shopper Trends" report, heavy digital coupon users shop 47%  more often than the average shopper, spending $6,081 annually on groceries and household goods alone – a 114% more than the national average.

Social media users would rather post positive feedback to retailers than post a complaint, according to a new survey.

Research from eDigitalResearch reveals that consumers are predominantly using social media as a tool to give positive feedback. Of the 2,000 consumers surveyed who have used social media to contact a brand in the past year, 6% have used social media to send positive feedback about a company compared to 2% who said they have used this touch point to send a complaint.

Plug and Play brings together retailers and start-ups that offer specific technology and expertise that can relieve merchants’ pain points. Chain Store Age’s Customer Disruption newsletter provides a Q&A with the CEO of one of those companies in each issue. This time, the spotlight is on Brian Ley of BiddRocket.

What does your company do?

New York -- Consumers are predominantly using social media as a tool to give positive feedback, according to eDigitalResearch. Of the 2,000 consumers surveyed who have used social media to contact a brand in the past year, 6% have used social media to send positive feedback about a company compared to 2% who said they have used this touch point to send a complaint.

Office Depot's focus on "innovation retailing" is getting a major boost with the retailer's launch of an app for the Apple Watch.

The company says the app will feature voice-activated search for products, an ink and toner finder, and an Office Depot and OfficeMax retail store locator.

Amazon  is facing increased competition these days. In some of the more publicized developments, subscription-based e-commerce site Jet.com is taking off soon, EBay is piloting a service to compete with Amazon Prime in Germany, and Google is reportedly planning to introduce a “buy” button that will turn searches into transactions.

Beyond the natural competition any successful business generates, there are specific factors making it more appealing than ever for retailers of all sizes to try taking on Amazon. Here are three of the most significant ones.

Irvine, Calif.  -- Boot Barn Holdings announced it has entered into a definitive agreement to acquire Sheplers, a 116-year old western lifestyle company with 25 stores across the United States. The purchase price was put at $147 million in cash.

By rebranding the Sheplers stores to the Boot Barn banner, consistent with the strategies of its prior two acquisitions, Boot Barn will enhance its store footprint by adding eight new retail markets and build its position in Texas and Colorado.