Retailers should take customer-centric enterprise approachRetail is, by definition, a “customer-centric” industry. IBM: AI can improve shopping experienceNew data indicates that artificial intelligence (AI) could be a valuable tool for boosting customer satisfaction. Exclusive Q&A: Kendra Scott personalizes customer texts Jewelry brand Kendra Scott is enhancing its omnichannel customer experience with individualized SMS texts. Sephora offers birthday gifts to loyalty members Members of the Sephora Beauty Insider loyalty program have reason to look forward to their birthdays this year. The Giant Company offers health-focused virtual ‘pantry makeover’ A mid-Atlantic grocery chain is helping customers refresh their pantries for healthier living in the new year. Balancing Customer Experience and Cost During Returns' Biggest Season The Super Bowl of returns is coming. Target continues savings with post-holiday clearance The end of the holiday season is not marking the end of discounts at Target Corp. Five retail predictions for 2024 Retailers should be ready for another year of marketplace disruption. Helping Brick-and-Mortar Stores Move at the Speed of Digital Shopping If a consumer goes to a familiar website with a specific purchase in mind, they can find the item and check out with just a few clicks. How popular are points payments? A new survey reveals consumer attitudes toward redeeming loyalty currency for online and in-store payments. First Previous 36 37 38 39 40 Next Last
